App Support

daved-garciaDaved Garcia

Knowledge Manager

Role: As Knowledge Manager, Daved contributes to the company by developing tools to provide our company the ability to consolidate all of our data. The main focus of his job will be to grow our knowledge base, host companywide webinars, provide new hire training tools, and manage the support center’s proficiency levels through skills assessments.

“Getting to know new customers and solving their issues is the most satisfying part of my job. I believe that communication is the key to any partnership and I enjoy the opportunity to meet and talk with people from all across the nation.”

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Extension 234

brad-burnsAlger Alama

NorthStar Order Entry Application Software Lead

Role: Alger’s has many responsibilities regarding NorthStar Order Entry within the Application Support team. He has gained a lot of knowledge regarding CBS’s flagship product, NorthStar Order Entry, and is still learning everyday. He’s the last escalation point before the issues are escalated to development. When he’s not busy assisting our customers and support team with escalations, he assists the development team with testing new pieces of hardware for our software, documenting protocol, and playing mentor to our the Support Staff. Cheerful and positive, Alger likes to bring a smile to everyone’s face and is always trying his best to make your day better.

Hometown: Buena Park, CA

Personal: On the weekends Alger works as a writer and talent for www.nerdreactor.com. He also considers himself a “foodie” and loves to to eat at popular rated restaurants on Yelp. His hobbies include, gaming, reading, and traveling.

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Michael Bloc

Brad Burns

Application Support POSitouch

Role: Brad is the highest level of support for the POSitouch Suite of products. His focus is on testing new features and bug testing. Brad works closely with both Support Services and the Development Team, acting as a Bridge between the two.

Hometown: Lake Forest, CA

Personal: Brad is a man of many talent and experiences and loves to share his adventures if you are lucky enough to speak with him.

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Michael Bloc


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News & Events

  • Michael Crouse Joins Custom Business Solutions as Director of Channel Sales for its Growing Compass Reseller Network (IRVINE, CA) Jan. 25, 2018 – Custom Business Solutions (CBS), developers of NorthStar, the restaurant industry’s first iPad-based cloud Point of Sale System, today announces that Michael Crouse has joined the company as director of channel sales. Crouse will be responsible for the continued development, management and expansion of the CBS Compass Dealer Network, which was developed to fulfill the growing demand for its NorthStar point of sale software. This dealership network is expected to double in size over the next two years, tapping the expertise of the nation’s leading technology solution providers for the hospitality and retail industry. First developed for the restaurant industry nearly seven years ago, NorthStar Order Entry provides an omnichannel system for guests and servers to more efficiently order while managing security, improving speed of service and enhancing the guest experience with better service, all managed from the cloud. Crouse joins the company after more than 20 years in sales with various technology companies including Ingram Micro. “We are pleased to add Michael to the CBS team, and know his expertise in channel sales will further propel NorthStar in the hospitality, restaurant, foodservice and entertainment industry,” said Art Julian, CEO of Custom Business Solutions. As a reseller for more than two decades, CBS knows what it takes to deliver value and results in the reseller channel. The company is looking for regional resellers with technical expertise and a track record of positively serving customers in the hospitality industry. These resellers would work directly with regional restaurant brands that would benefit from the easy to install and user-friendly NorthStar system and its data analytics capabilities. About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States.
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