Role: As Knowledge Manager, Daved contributes to the company by developing tools to provide our company the ability to consolidate all of our data. The main focus of his job will be to grow our knowledge base, host companywide webinars, provide new hire training tools, and manage the support center’s proficiency levels through skills assessments.
NorthStar Order Entry Application Support / Senior Support Analyst
Role: As part of the NorthStar Order Entry Support team, Sary’s responsibilities range from assisting techs on day to day cases and to communicate and log bugs for development. She is key in communication between the support team and our in house development team, as well as an escalation point for Order Entry Customers. The focus of her job is to spread order entry knowledge via one on one training and to create documentation that will expand the Support Center’s Order Entry skillset.
Hometown: Los Angeles, CA
Personal: Sary enjoys exploring different cultures whether it’s travelling internationally or locally. She believes there is always something new to discover. Sary loves to learn and is constantly expanding her knowledge of all things within and beyond the workplace.
NorthStar Order Entry Application Software Lead
Role: Alger’s has many responsibilities regarding NorthStar Order Entry within the Application Support team. He has gained a lot of knowledge regarding CBS’s flagship product, NorthStar Order Entry, and is still learning everyday. He’s the last escalation point before the issues are escalated to development. When he’s not busy assisting our customers and support team with escalations, he assists the development team with testing new pieces of hardware for our software, documenting protocol, and playing mentor to our the Support Staff. Cheerful and positive, Alger likes to bring a smile to everyone’s face and is always trying his best to make your day better.
Hometown: Buena Park, CA
Personal: On the weekends Alger works as a writer and talent for www.nerdreactor.com. He also considers himself a “foodie” and loves to to eat at popular rated restaurants on Yelp. His hobbies include, gaming, reading, and traveling.
Application Support POSitouch
Role: Brad is the highest level of support for the POSitouch Suite of products. His focus is on testing new features and bug testing. Brad works closely with both Support Services and the Development Team, acting as a Bridge between the two.
Hometown: Lake Forest, CA
Personal: Brad is a man of many talent and experiences and loves to share his adventures if you are lucky enough to speak with him.