App Support

daved-garciaDaved Garcia

Knowledge Manager

Role: As Knowledge Manager, Daved contributes to the company by developing tools to provide our company the ability to consolidate all of our data. The main focus of his job will be to grow our knowledge base, host companywide webinars, provide new hire training tools, and manage the support center’s proficiency levels through skills assessments.

“Getting to know new customers and solving their issues is the most satisfying part of my job. I believe that communication is the key to any partnership and I enjoy the opportunity to meet and talk with people from all across the nation.”

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Extension 234

sary-floresSary Flores

NorthStar Order Entry  Application Support / Senior Support Analyst

Role: As part of the NorthStar Order Entry Support team, Sary’s responsibilities range from assisting techs on day to day cases and to communicate and log bugs for development. She is key in communication between the support team and our in house development team, as well as an escalation point for Order Entry Customers. The focus of her job is to spread order entry knowledge via one on one training and to create documentation that will expand the Support Center’s Order Entry skillset.

Hometown: Los Angeles, CA

Personal: Sary enjoys exploring different cultures whether it’s travelling internationally or locally. She believes there is always something new to discover. Sary loves to learn and is constantly expanding her knowledge of all things within and beyond the workplace.

Michael Block

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Michael Bloc

brad-burnsAlger Alama

NorthStar Order Entry Application Software Lead

Role: Alger’s has many responsibilities regarding NorthStar Order Entry within the Application Support team. He has gained a lot of knowledge regarding CBS’s flagship product, NorthStar Order Entry, and is still learning everyday. He’s the last escalation point before the issues are escalated to development. When he’s not busy assisting our customers and support team with escalations, he assists the development team with testing new pieces of hardware for our software, documenting protocol, and playing mentor to our the Support Staff. Cheerful and positive, Alger likes to bring a smile to everyone’s face and is always trying his best to make your day better.

Hometown: Buena Park, CA

Personal: On the weekends Alger works as a writer and talent for www.nerdreactor.com. He also considers himself a “foodie” and loves to to eat at popular rated restaurants on Yelp. His hobbies include, gaming, reading, and traveling.

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Michael Bloc

Brad Burns

Application Support POSitouch

Role: Brad is the highest level of support for the POSitouch Suite of products. His focus is on testing new features and bug testing. Brad works closely with both Support Services and the Development Team, acting as a Bridge between the two.

Hometown: Lake Forest, CA

Personal: Brad is a man of many talent and experiences and loves to share his adventures if you are lucky enough to speak with him.

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Michael Bloc


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News & Events

  • Custom Business Solutions’ COO Jeremy Julian Named to Channel Executive Magazine Advisory Board Channel Executive magazine (CEM) helps VAR, MSP, ISO, and integrator executives advance their businesses. CEM has elected Jeremy Julian, Chief Operating Officer of Custom Business Solutions (CBS), to the magazines’s Advisory Board. Jeremy Julian has more than 20 years of experience in business management, values and standards. He is ready to showcase his knowledge of best business practices to the greater IT channel community. His experiences can help provide valuable guidance to the leaders of the channel’s largest, fastest-growing, and most successful sales and service organizations as well as giving exclusive content that helps their businesses overcome challenges and capitalize on opportunities. CEM features in-depth stories and hands-on advice about business management and growth topics including sales administration, marketing tactics, HR and hiring strategies, tech advances, new market opportunities, legal and regulatory issues, organizational leadership, and more. ABOUT CUSTOM BUSINESS SOLUTIONS Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.
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