Support Services

ernesto moreno

Ernesto Moreno

National Field Service Manager

Role: Ernesto is responsible for the CBS National Field Services team and the Central Repair Center. He comes to CBS with extensive knowledge and experience in managing field services organizations and the repair process. Ernesto uses his strengths and knowledge that he has gained in management over the years to motivate and direct his team towards an efficient/productive outcome. He hopes that his abilities can contribute to the best service/experience possible for CBS customers, and with that the future growth of CBS as a company.

Hometown: Torrance, CA

Personal: Ernesto’s goal is to work side by side with his Martial Arts instructor to assist in the growth & development of his children’s Martial Arts training, to teach them so that they understand the discipline, philosophies & responsibilities of the art form.

“My attention is always focused on what’s best for the customer, and within our means, to minimize the business impact associated with equipment issues.”

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CBS Director of Support ServicesBrian Wesley

Director of Support Services

Role: Brian is responsible for delivering support solutions at CBS and manages the Support Services Departments; Support Center, Field Services, and the Central Repair Center. Brian will drive his teams to focus on overall customer satisfaction and method improvements to ensure that CBS customers receive the best support possible.

Brian comes to CBS with 17+ years of experience. He is skilled in client relationship management and support center leadership and is focused on developing and measurably improving customer satisfaction. His ability to develop creative solutions to meet clients’ complex needs and support the goals of the organization will prove beneficial to CBS. As a cross-functional leader, he has excellent skills in working with internal departments and client shareholders to develop POS technology support solutions to achieve desired results.

Hometown: Huntington Beach, CA

Personal: Brian and his family have an active lifestyle and spends much of his time away from work with his wife and two daughters camping, boating/floating, snowboarding, off-roading, traveling, and generally being outside.

Brice Neal

Support Center Manager

Role: Brice is responsible for managing the performance of Level 1 and Level 2 services and support to clients and not only ensure that service levels are achieved, but customer expectations are met or exceeded.  Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service.

Personal:  Brice enjoys spending quality time with family and friends doing activities such as hiking, camping, going to the beach, and barbecuing.  He also enjoys college football and his favorite team is Boise State, go Broncos!​

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News & Events

  • Custom Business Solutions Selected by BJ’s Restaurants As 2017 Supplier of the Year CBS Continues 16-Year Relationship, Helps BJ’s Deploy Tablets for Increased Ordering Efficiency and Faster Service (IRVINE, CA) Nov. 9, 2017 -- BJ's Restaurants Inc. (NASDAQ:BJRI), home of deep-dish pizza, award winning craft beer and the world famous Pizookie® dessert, has named Custom Business Solutions (CBS) the company’s 2017 Supplier of the Year. CBS has been BJ’s Restaurants technology partner for 16 years, providing the casual-dining-industry leader with point of sale hardware, software, and a variety of related technology services through the years. (more…)
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