National Field Service Manager
Role: Ernesto is responsible for the CBS National Field Services team and the Central Repair Center. He comes to CBS with extensive knowledge and experience in managing field services organizations and the repair process. Ernesto uses his strengths and knowledge that he has gained in management over the years to motivate and direct his team towards an efficient/productive outcome. He hopes that his abilities can contribute to the best service/experience possible for CBS customers, and with that the future growth of CBS as a company.
Hometown: Torrance, CA
Personal: Ernesto’s goal is to work side by side with his Martial Arts instructor to assist in the growth & development of his children’s Martial Arts training, to teach them so that they understand the discipline, philosophies & responsibilities of the art form.
Director of Support Services
Role: Brian is responsible for delivering support solutions at CBS and manages the Support Services Departments; Support Center, Field Services, and the Central Repair Center. Brian will drive his teams to focus on overall customer satisfaction and method improvements to ensure that CBS customers receive the best support possible.
Brian comes to CBS with 17+ years of experience. He is skilled in client relationship management and support center leadership and is focused on developing and measurably improving customer satisfaction. His ability to develop creative solutions to meet clients’ complex needs and support the goals of the organization will prove beneficial to CBS. As a cross-functional leader, he has excellent skills in working with internal departments and client shareholders to develop POS technology support solutions to achieve desired results.
Hometown: Huntington Beach, CA
Personal: Brian and his family have an active lifestyle and spends much of his time away from work with his wife and two daughters camping, boating/floating, snowboarding, off-roading, traveling, and generally being outside.
Support Center Manager
Role: Brice is responsible for managing the performance of Level 1 and Level 2 services and support to clients and not only ensure that service levels are achieved, but customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service.
Personal: Brice enjoys spending quality time with family and friends doing activities such as hiking, camping, going to the beach, and barbecuing. He also enjoys college football and his favorite team is Boise State, go Broncos!