Support Services

ernesto moreno

Ernesto Moreno

National Field Service Manager

Role: Ernesto is responsible for the CBS National Field Services team and the Central Repair Center. He comes to CBS with extensive knowledge and experience in managing field services organizations and the repair process. Ernesto uses his strengths and knowledge that he has gained in management over the years to motivate and direct his team towards an efficient/productive outcome. He hopes that his abilities can contribute to the best service/experience possible for CBS customers, and with that the future growth of CBS as a company.

Hometown: Torrance, CA

Personal: Ernesto’s goal is to work side by side with his Martial Arts instructor to assist in the growth & development of his children’s Martial Arts training, to teach them so that they understand the discipline, philosophies & responsibilities of the art form.

“My attention is always focused on what’s best for the customer, and within our means, to minimize the business impact associated with equipment issues.”

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CBS Director of Support ServicesBrian Wesley

Director of Support Services

Role: Brian is responsible for delivering support solutions at CBS and manages the Support Services Departments; Support Center, Field Services, and the Central Repair Center. Brian will drive his teams to focus on overall customer satisfaction and method improvements to ensure that CBS customers receive the best support possible.

Brian comes to CBS with 17+ years of experience. He is skilled in client relationship management and support center leadership and is focused on developing and measurably improving customer satisfaction. His ability to develop creative solutions to meet clients’ complex needs and support the goals of the organization will prove beneficial to CBS. As a cross-functional leader, he has excellent skills in working with internal departments and client shareholders to develop POS technology support solutions to achieve desired results.

Hometown: Huntington Beach, CA

Personal: Brian and his family have an active lifestyle and spends much of his time away from work with his wife and two daughters camping, boating/floating, snowboarding, off-roading, traveling, and generally being outside.

Brice Neal

Support Center Manager

Role: Brice is responsible for managing the performance of Level 1 and Level 2 services and support to clients and not only ensure that service levels are achieved, but customer expectations are met or exceeded.  Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service.

Personal:  Brice enjoys spending quality time with family and friends doing activities such as hiking, camping, going to the beach, and barbecuing.  He also enjoys college football and his favorite team is Boise State, go Broncos!​

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News & Events

  • AfterWords Partners with Custom Business Solutions to Officially Debut New Customer Engagement Software at National Restaurant Association Show (National Restaurant Association, Chicago – Booth #6067) May 18, 2017 – AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at the upcoming National Restaurant Association show in Chicago. AfterWords helps service driven companies gain a complete picture of their customers’ perceptions through multi-dimensional surveys that track transactions, loyalty, and the guest experience. The new software leverages data to improve the customer experience, increase sales, and profitability. In partnering with Custom Business Solutions, developers of the hospitality industry’s first omni-channel, cloud-based point of sale system, NorthStar, show attendees will be able to see AfterWords working in real-time on a point of sale system. Using relevant and specific questions about the customer experience, AfterWords produces perception and loyalty indexes to deliver actionable data to operators. Built into the system are a variety of customer recovery tools to enable managers to address issues in real-time. The AfterWords patent-pending process provides more relevant data, with less survey abandonment, and provides actionable insights. “AfterWords is dedicated to helping operators gain better insight into customer engagement to help them be more profitable and successful. We are excited share the extensive capabilities of our new software on the NorthStar POS system at the NRA Show,” said Drew Peloubet, CEO of AfterWords.  “This partnership will demonstrate to operators the possibilities and potential for growing their business with AfterWords.” “NorthStar’s omni-channel cloud-based platform allows restaurant and hospitality professionals to seamlessly layer business intelligence tools like AfterWords, giving operators a complete toolkit for improved operations and success,” said Custom Business Solutions CEO Art Julian. “AfterWords showcases the great possibilities in customer engagement and we are excited to demonstrate these two systems that maximize the guest experience.” About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com. About AfterWords AfterWords is an intelligent customer engagement and survey system that delivers uses transactional history and customer feedback to create actionable data to improve operations, sales and profitability.  AfterWords’ patent pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. AfterWords was developed with industry experts and university professors, and has recently completed a pilot rollout with a major hospitality franchise. Discover what your customers really think using AfterWords. For more information, visit www.surveyafterwords.com.
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