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Restaurant Industry Trends: 20 People We Follow on Twitter

June 1, 2015

From chefs to CMO’s, some of our favorite follows on Twitter in restaurant marketing and technology represent a wide range of backgrounds and specialties. They all have one thing in common though: great Twitter content that keeps us up to speed on the restaurant industry trends and topics we need to know. Read Entire Article

After Successful Test, The Melting Pot To Introduce NorthStar Tablet-Based Ordering Nationwide: Restaurant Magazine

May 13, 2015

Technology Will Improve Guest Experience and Restaurant Operations The Melting Pot Restaurants Inc., the premier fondue restaurant franchise and the No. 1 casual dining restaurant in the 2015 Nation’s Restaurant News Consumer Picks rankings, today announced plans to introduce NorthStar Order Entry, the innovative tablet-based omni-channel ordering system developed by Custom Business Solutions, Inc. (CBS), in all of its more
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The Melting Pot to Introduce Tablet Ordering Nationwide: Full Service Restaurants

May 13, 2015

The Melting Pot Restaurants announced plans to introduce NorthStar Order Entry, the innovative tablet-based omni-channel ordering system developed by Custom Business Solutions (CBS), in all of its more than 125 U.S. restaurants, as well as some international locations. The announcement follows a test phase in several company-owned and franchised locations where use of the cloud-based POS tablet software system from
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The Melting Pot To Introduce NorthStar Order Entry

May 13, 2015

The Melting Pot Restaurants Inc., the premier fondue restaurant franchise and the No. 1 casual dining restaurant in the 2015 Nation’s Restaurant News Consumer Picks rankings, today announced plans to introduce NorthStar Order Entry, the innovative tablet-based omni-channel ordering system developed by Custom Business Solutions, Inc. (CBS), in all of its more than 125 U.S. restaurants, as well as some
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Top Hospitality Trends: A Table For Six

May 5, 2015

This may be the ideal time to sell technology solutions to restaurants. According to VSR’s sister publication Hospitality Technology’s (HT) fresh-off-the-press 2015 Restaurant Technology Study (RTS), restaurant IT budgets are on the rise, with nearly half of the restaurants surveyed expecting to spend more on tech in 2015 than in 2014. Moreover, the same restaurants are not planning to add
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Create a VAR/ISV Partnership that Performs

May 5, 2015

It sounds so great on paper. ISVs are heads-down making their product be the best it can be, while solution providers are out there understanding individual businesses, matching needs to products and developing trust and rapport with customers. Each makes the other successful. But it doesn’t always work out that way. Channel conflict, miscommunication, skepticism and lack of commitment often
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5 Point of Sale Tech Demos, Direct from MURTEC

April 8, 2015

Lauded as the gold standard for restaurant technology insight offering both compelling sessions and top-notch networking opportunities, the 20th installment of MURTEC did not disappoint. In addition to the invaluable opportunities for one-on-one networking with industry peers, the event also afforded up-close-and-personal glimpses of the latest technologies being offered to streamline restaurant operations. Here technology experts from sponsoring companies highlight
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News & Events

  • AfterWords Partners with Custom Business Solutions to Officially Debut New Customer Engagement Software at National Restaurant Association Show (National Restaurant Association, Chicago – Booth #6067) May 18, 2017 – AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at the upcoming National Restaurant Association show in Chicago. AfterWords helps service driven companies gain a complete picture of their customers’ perceptions through multi-dimensional surveys that track transactions, loyalty, and the guest experience. The new software leverages data to improve the customer experience, increase sales, and profitability. In partnering with Custom Business Solutions, developers of the hospitality industry’s first omni-channel, cloud-based point of sale system, NorthStar, show attendees will be able to see AfterWords working in real-time on a point of sale system. Using relevant and specific questions about the customer experience, AfterWords produces perception and loyalty indexes to deliver actionable data to operators. Built into the system are a variety of customer recovery tools to enable managers to address issues in real-time. The AfterWords patent-pending process provides more relevant data, with less survey abandonment, and provides actionable insights. “AfterWords is dedicated to helping operators gain better insight into customer engagement to help them be more profitable and successful. We are excited share the extensive capabilities of our new software on the NorthStar POS system at the NRA Show,” said Drew Peloubet, CEO of AfterWords.  “This partnership will demonstrate to operators the possibilities and potential for growing their business with AfterWords.” “NorthStar’s omni-channel cloud-based platform allows restaurant and hospitality professionals to seamlessly layer business intelligence tools like AfterWords, giving operators a complete toolkit for improved operations and success,” said Custom Business Solutions CEO Art Julian. “AfterWords showcases the great possibilities in customer engagement and we are excited to demonstrate these two systems that maximize the guest experience.” About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com. About AfterWords AfterWords is an intelligent customer engagement and survey system that delivers uses transactional history and customer feedback to create actionable data to improve operations, sales and profitability.  AfterWords’ patent pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. AfterWords was developed with industry experts and university professors, and has recently completed a pilot rollout with a major hospitality franchise. Discover what your customers really think using AfterWords. For more information, visit www.surveyafterwords.com.
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