IMPROVED GUEST EXPERIENCE FOR JOHNNY CARINO’S WITH INTEGRATION OF MIRUS REPORTING SOFTWARE WITH CBS NORTHSTAR POS

Mirus and Custom Business Solutions have teamed up to provide Fired Up, Inc.’s Johnny Carino’s restaurant with an integrated system that combines Mirus’ reporting modules and NorthStar Order Entry point-of-sale system.

The partnership was developed to assist Johnny Carino’s improve the guest experience with a NorthStar mobile ordering solution while maintaining the reporting capabilities of Mirus. The integration allows the Johnny Carino’s to continuously monitor daily POS activity to identity profit-building opportunities throughout the day.

“The ability to have our business intelligence tool speak directly and seamlessly to our POS system is no longer a luxury, but a necessity. Mirus and NorthStar helped us achieve just that. The process of integrating these systems was smooth and completed on time,” said Rick Baker, Director of Operation Services for Fired Up, Inc. “As a company, we are stronger and more agile with our new reporting capabilities.”

“Multi-unit operators like Carino’s are continually searching for tools to give them an advantage. The process of integrating these tools should not be a hassle. That’s why we give our clients the freedom to choose the solutions that serve them best. We are thrilled that the Johnny Carino’s team brought CBS and Mirus together,” Dave Bennett, CEO of Mirus Restaurant Solutions.

“The Mirus system helps Johnny Carino’s turn the NorthStar POS data into sales dollars. This is the ultimate goal of technology for every restaurant operator. We’re pleased to be part of Johnny Carino’s technology team with Mirus,” added Art Julian, CEO of Custom Business Solutions.

Fired Up, Inc.

Fired Up, Inc. operates and franchises 100 authentic Italian casual dining restaurants that serve flavorful original dishes with Italian hospitality.

For more information, visit www.carinos.com

About Mirus

Mirus provides decision makers across operations, finance and marketing with actionable intelligence. Our analytic solutions leverage data to measure and improve restaurant performance. Headquartered in Houston, Texas, Mirus is a recognized leader in restaurant performance management.

For more information, visit www.mirus.com

About Custom Business Solutions

Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States.

For more information, visit www.cbsnorthstar.com


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News & Events

  • AfterWords Partners with Custom Business Solutions to Officially Debut New Customer Engagement Software at National Restaurant Association Show (National Restaurant Association, Chicago – Booth #6067) May 18, 2017 – AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at the upcoming National Restaurant Association show in Chicago. AfterWords helps service driven companies gain a complete picture of their customers’ perceptions through multi-dimensional surveys that track transactions, loyalty, and the guest experience. The new software leverages data to improve the customer experience, increase sales, and profitability. In partnering with Custom Business Solutions, developers of the hospitality industry’s first omni-channel, cloud-based point of sale system, NorthStar, show attendees will be able to see AfterWords working in real-time on a point of sale system. Using relevant and specific questions about the customer experience, AfterWords produces perception and loyalty indexes to deliver actionable data to operators. Built into the system are a variety of customer recovery tools to enable managers to address issues in real-time. The AfterWords patent-pending process provides more relevant data, with less survey abandonment, and provides actionable insights. “AfterWords is dedicated to helping operators gain better insight into customer engagement to help them be more profitable and successful. We are excited share the extensive capabilities of our new software on the NorthStar POS system at the NRA Show,” said Drew Peloubet, CEO of AfterWords.  “This partnership will demonstrate to operators the possibilities and potential for growing their business with AfterWords.” “NorthStar’s omni-channel cloud-based platform allows restaurant and hospitality professionals to seamlessly layer business intelligence tools like AfterWords, giving operators a complete toolkit for improved operations and success,” said Custom Business Solutions CEO Art Julian. “AfterWords showcases the great possibilities in customer engagement and we are excited to demonstrate these two systems that maximize the guest experience.” About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com. About AfterWords AfterWords is an intelligent customer engagement and survey system that delivers uses transactional history and customer feedback to create actionable data to improve operations, sales and profitability.  AfterWords’ patent pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. AfterWords was developed with industry experts and university professors, and has recently completed a pilot rollout with a major hospitality franchise. Discover what your customers really think using AfterWords. For more information, visit www.surveyafterwords.com.
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