Improving the ordering experience on Norwegian Escape

Custom Business Solutions’ NorthStar Order Entry system allows guests to order food at their own pace while dining in two of the ship’s branded restaurants

When Norwegian Cruise Line’s much anticipated new ship Norwegian Escape embarked on her maiden voyage in December 2015, she became the first cruise ship to use tablet technology in two branded restaurants. This new technology put the control of the dining experience at the guests’ fingertips, demonstrating Norwegian’s commitment to updating technology on its modern cruise ships.

“Norwegian Escape is Norwegian’s most advanced and luxurious cruise liner that leverages advanced technology throughout,” says Mark Kansley, senior vice president of hotel operations at Norwegian. “Using state-of-the-art technology in these restaurants is another way to improve our onboard guest experience.”

Norwegian Escape’s District Brew House and Food Republic restaurants feature Custom Business Solutions’ NorthStar Order Entry, the hospitality industry’s first omnichannel cloud-based iPad POS system that allows guests to order their own food and beverages directly from their table. This eliminates the need for them to wait for a serving assistant, enabling them to pace how quickly they consume their meal and drinks.

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  • Custom Business Solutions’ COO Jeremy Julian Named to Channel Executive Magazine Advisory Board Channel Executive magazine (CEM) helps VAR, MSP, ISO, and integrator executives advance their businesses. CEM has elected Jeremy Julian, Chief Operating Officer of Custom Business Solutions (CBS), to the magazines’s Advisory Board. Jeremy Julian has more than 20 years of experience in business management, values and standards. He is ready to showcase his knowledge of best business practices to the greater IT channel community. His experiences can help provide valuable guidance to the leaders of the channel’s largest, fastest-growing, and most successful sales and service organizations as well as giving exclusive content that helps their businesses overcome challenges and capitalize on opportunities. CEM features in-depth stories and hands-on advice about business management and growth topics including sales administration, marketing tactics, HR and hiring strategies, tech advances, new market opportunities, legal and regulatory issues, organizational leadership, and more. ABOUT CUSTOM BUSINESS SOLUTIONS Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.
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