Improving the ordering experience on Norwegian Escape

Custom Business Solutions’ NorthStar Order Entry system allows guests to order food at their own pace while dining in two of the ship’s branded restaurants

When Norwegian Cruise Line’s much anticipated new ship Norwegian Escape embarked on her maiden voyage in December 2015, she became the first cruise ship to use tablet technology in two branded restaurants. This new technology put the control of the dining experience at the guests’ fingertips, demonstrating Norwegian’s commitment to updating technology on its modern cruise ships.

“Norwegian Escape is Norwegian’s most advanced and luxurious cruise liner that leverages advanced technology throughout,” says Mark Kansley, senior vice president of hotel operations at Norwegian. “Using state-of-the-art technology in these restaurants is another way to improve our onboard guest experience.”

Norwegian Escape’s District Brew House and Food Republic restaurants feature Custom Business Solutions’ NorthStar Order Entry, the hospitality industry’s first omnichannel cloud-based iPad POS system that allows guests to order their own food and beverages directly from their table. This eliminates the need for them to wait for a serving assistant, enabling them to pace how quickly they consume their meal and drinks.

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  • Custom Business Solutions Selected by BJ’s Restaurants As 2017 Supplier of the Year CBS Continues 16-Year Relationship, Helps BJ’s Deploy Tablets for Increased Ordering Efficiency and Faster Service (IRVINE, CA) Nov. 9, 2017 -- BJ's Restaurants Inc. (NASDAQ:BJRI), home of deep-dish pizza, award winning craft beer and the world famous Pizookie® dessert, has named Custom Business Solutions (CBS) the company’s 2017 Supplier of the Year. CBS has been BJ’s Restaurants technology partner for 16 years, providing the casual-dining-industry leader with point of sale hardware, software, and a variety of related technology services through the years. (more…)
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