Improving the ordering experience on Norwegian Escape

Custom Business Solutions’ NorthStar Order Entry system allows guests to order food at their own pace while dining in two of the ship’s branded restaurants

When Norwegian Cruise Line’s much anticipated new ship Norwegian Escape embarked on her maiden voyage in December 2015, she became the first cruise ship to use tablet technology in two branded restaurants. This new technology put the control of the dining experience at the guests’ fingertips, demonstrating Norwegian’s commitment to updating technology on its modern cruise ships.

“Norwegian Escape is Norwegian’s most advanced and luxurious cruise liner that leverages advanced technology throughout,” says Mark Kansley, senior vice president of hotel operations at Norwegian. “Using state-of-the-art technology in these restaurants is another way to improve our onboard guest experience.”

Norwegian Escape’s District Brew House and Food Republic restaurants feature Custom Business Solutions’ NorthStar Order Entry, the hospitality industry’s first omnichannel cloud-based iPad POS system that allows guests to order their own food and beverages directly from their table. This eliminates the need for them to wait for a serving assistant, enabling them to pace how quickly they consume their meal and drinks.

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News & Events

  • CBS’ NorthStar POS Adds Integration to Ctuit Software’s Restaurant Management Platform Custom Business Solutions (CBS), developers of an iPad-based cloud Point of Sale System for restaurants, announced integration with Ctuit Software’s restaurant management platforms. Operators using NorthStar can now tap into the labor, sales and menu mix data available through Ctuit’s tools to better manage their business. First developed for the restaurant industry nearly six years ago, NorthStar Order Entry provides an omnichannel system for guests and servers to more efficiently order while managing security, improving speed of service and enhancing the guest experience with better service, all managed from the cloud. Read Entire Article
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