New White Paper from Custom Business Solutions Analyzes Restaurant Technology Solutions That Can Offset Higher Minimum Wages

(IRVINE, CA) May 20, 2016 – A new White Paper from Custom Business Solutions Inc. (CBS) takes a look at new technologies available to help the restaurateur save money, cut costs and improve operations to offset higher minimum wages.

The White Paper, “Turning to Restaurant Technologies to Tackle Rising Labor Costs,” is available free for downloading at http://northstarrestaurantpos.com/.

Minimum wage increase restaurant technology“With the inevitability and expense of high minimum wages, restaurant businesses are facing smaller margins, price increases and layoffs – and they’re considering as a solution raising their menu prices and/or some form of staff cuts and hours,” said Art Julian, CEO of Custom Business Solutions “But our White Paper provides the restaurateur with different solutions – ways to absorb the expense using newer technologies.”

The White Paper examines an array of solutions, from software-based labor-management programs to restaurant inventory tools, from tabletop tablets to mobile-payment solutions, and from POS kiosk systems to digital recipe books. It also provides examples of these products at work in leading restaurants.

“The reality of a nationwide $15-an-hour minimum wage is in the offing, for sure, but we’re not there yet,” Julian said. “There’s still time for restaurant operators of all sizes to tap into new technologies to mitigate the consequences of these increases. Our White Paper makes for a useful guide in their planning.”

About Custom Business Solutions, Inc.

Since 1994, CBS has provided customers with advanced software solutions to help hospitality professionals run a more profitable business. CBS’s NorthStar suite of products pushes the limits of convention and welcomes restaurants to the future of Point of Sale and welcomes guests to the new dining experience. Combined with its full 24/7 Support, CBS brings something truly innovative to the table. Custom Business Solutions is changing POS as you know it.

Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com

NorthStar Point of Sale is CBS’s cloud based, omnichanel ordering solution. For more information, visit www.northstarrestaurantpos.com


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News & Events

  • AfterWords Partners with Custom Business Solutions to Officially Debut New Customer Engagement Software at National Restaurant Association Show (National Restaurant Association, Chicago – Booth #6067) May 18, 2017 – AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at the upcoming National Restaurant Association show in Chicago. AfterWords helps service driven companies gain a complete picture of their customers’ perceptions through multi-dimensional surveys that track transactions, loyalty, and the guest experience. The new software leverages data to improve the customer experience, increase sales, and profitability. In partnering with Custom Business Solutions, developers of the hospitality industry’s first omni-channel, cloud-based point of sale system, NorthStar, show attendees will be able to see AfterWords working in real-time on a point of sale system. Using relevant and specific questions about the customer experience, AfterWords produces perception and loyalty indexes to deliver actionable data to operators. Built into the system are a variety of customer recovery tools to enable managers to address issues in real-time. The AfterWords patent-pending process provides more relevant data, with less survey abandonment, and provides actionable insights. “AfterWords is dedicated to helping operators gain better insight into customer engagement to help them be more profitable and successful. We are excited share the extensive capabilities of our new software on the NorthStar POS system at the NRA Show,” said Drew Peloubet, CEO of AfterWords.  “This partnership will demonstrate to operators the possibilities and potential for growing their business with AfterWords.” “NorthStar’s omni-channel cloud-based platform allows restaurant and hospitality professionals to seamlessly layer business intelligence tools like AfterWords, giving operators a complete toolkit for improved operations and success,” said Custom Business Solutions CEO Art Julian. “AfterWords showcases the great possibilities in customer engagement and we are excited to demonstrate these two systems that maximize the guest experience.” About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com. About AfterWords AfterWords is an intelligent customer engagement and survey system that delivers uses transactional history and customer feedback to create actionable data to improve operations, sales and profitability.  AfterWords’ patent pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. AfterWords was developed with industry experts and university professors, and has recently completed a pilot rollout with a major hospitality franchise. Discover what your customers really think using AfterWords. For more information, visit www.surveyafterwords.com.
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