Advanced Depot Services Maintenance Contract

  • Live support 24/7
  • Priority service
  • Troubleshoot hardware problems by phone at no additional charge
  • CBS Field Service Technicians available at a reduced rate
  • Free loaner equipment if we can’t fix it onsite
  • Spare-in-the-air repair service – once the problem is identified, we send you a replacement even before you return your equipment (both parts and labor are covered)
  • All contract customers receive priority service over non-contract customers
  • When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate
point of sale technology

In addition to minimizing equipment downtime, the CBS Advanced Depot Services Contract provides savings and advantages over standard Time & Materials/C.O.D. Maintenance.

  • Field Service is billed at $110/hour (one hour minimum) plus applicable trip charges, materials, and taxes (regular T&M Field Service is billed at $170/hour with a one hour minimum plus applicable trip charges, materials, and taxes)
  • After hours and weekend Field Service calls are billed at $165/hour with a two hour minimum plus applicable trip charges, materials, and taxes (Regular T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)

NOTE: The customer is responsible for freight to CBS while CBS is responsible for freight to the customer. Escalation of freight is determined by type of equipment and/or the percentage of the system in for repair. If the equipment is not received by CBS within 30 days, an invoice will be sent for the cost of the replacement equipment that was shipped to the customer.

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News & Events

  • Custom Business Solutions’ COO Jeremy Julian Named to Channel Executive Magazine Advisory Board Channel Executive magazine (CEM) helps VAR, MSP, ISO, and integrator executives advance their businesses. CEM has elected Jeremy Julian, Chief Operating Officer of Custom Business Solutions (CBS), to the magazines’s Advisory Board. Jeremy Julian has more than 20 years of experience in business management, values and standards. He is ready to showcase his knowledge of best business practices to the greater IT channel community. His experiences can help provide valuable guidance to the leaders of the channel’s largest, fastest-growing, and most successful sales and service organizations as well as giving exclusive content that helps their businesses overcome challenges and capitalize on opportunities. CEM features in-depth stories and hands-on advice about business management and growth topics including sales administration, marketing tactics, HR and hiring strategies, tech advances, new market opportunities, legal and regulatory issues, organizational leadership, and more. ABOUT CUSTOM BUSINESS SOLUTIONS Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.
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