Maintenance Contract Services

Hardware issues and equipment repair are handled with an onsite Field Service call. If the problem occurs after hours or on the weekend, 50% of your system must be down in order to receive service at no charge. All parts and labor are covered with the exception of customer abuse or neglect.

  • All billable Field Service calls during normal business hours are billed at a rate of $110.00/hour (plus materials) with no minimum
  • All contract customers receive priority service over non-contract customers
  • When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate

NOTE: If it has been more than one year since your system was installed, we require a $300 C.O.D. site inspection to review the type, quantity, and status of all of your equipment. In addition, we check your power to ensure that the best coverage is available. This charge is credited towards your contract. The customer may be responsible for repair costs in order to get the equipment to a maintainable status.

The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials Maintenance.

  • Field Service parts and labor are includedduring normal business hours with the exception of customer abuse or neglect.T&M Field Service is billed at $170/hour plus trip charges, materials, and taxes
  • After hours and weekend Field Service calls are billed at $165/hour with no minimum (T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)
  • If your equipment can’t be fixed onsite at the time of the Field Service call, CBS will either provide a loaner or like-for-like replacement at no charge.
CBS maintenance contract services


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News & Events

  • Custom Business Solutions’ COO Jeremy Julian Named to Channel Executive Magazine Advisory Board Channel Executive magazine (CEM) helps VAR, MSP, ISO, and integrator executives advance their businesses. CEM has elected Jeremy Julian, Chief Operating Officer of Custom Business Solutions (CBS), to the magazines’s Advisory Board. Jeremy Julian has more than 20 years of experience in business management, values and standards. He is ready to showcase his knowledge of best business practices to the greater IT channel community. His experiences can help provide valuable guidance to the leaders of the channel’s largest, fastest-growing, and most successful sales and service organizations as well as giving exclusive content that helps their businesses overcome challenges and capitalize on opportunities. CEM features in-depth stories and hands-on advice about business management and growth topics including sales administration, marketing tactics, HR and hiring strategies, tech advances, new market opportunities, legal and regulatory issues, organizational leadership, and more. ABOUT CUSTOM BUSINESS SOLUTIONS Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.
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