CBS has company-hired and trained Field Technicians in many areas of the country and provides a nationwide network that can deliver responsive onsite service.

Our Field Service Team is closely managed to ensure we meet the service level commitments established with our customers. A CBS Field Technician arrives at your site fully-equipped with parts and service equipment in-hand to assist with getting your POS System up and running without delay. For all full contract customers, once the service issue is repaired, the CBS Field Technician will complete a preventative maintenance walk through “Health Check” to proactively identify and address potential problem areas before it presents downtime for your business. CBS has built a fully integrated electronic work order system that provides instant notification to each field technician of a service call and provides them with the details needed to promptly respond to the customer’s service issues.

  • With a high level of success, able to meet or beat the defined Service Level
  • Provides Prompt Estimated Time of Arrivals (ETAs)
  • Arrives with Parts-in-Hand
  • Customer Service Focused, Understanding Your Business
  • Many Sub-assembly Repairs Performed Quickly Onsite
  • The i-WorkOrder tool integrates seamlessly with our CRM/Call Management System
  • Automated Dispatching from Support Center to Assigned Field Technician
  • Work Performed Captured for Reporting
  • Parts used Captured for Inventory Management & Reporting
CBS field POS repairs

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News & Events

  • CBS’ NorthStar POS Adds Integration to Ctuit Software’s Restaurant Management Platform Custom Business Solutions (CBS), developers of an iPad-based cloud Point of Sale System for restaurants, announced integration with Ctuit Software’s restaurant management platforms. Operators using NorthStar can now tap into the labor, sales and menu mix data available through Ctuit’s tools to better manage their business. First developed for the restaurant industry nearly six years ago, NorthStar Order Entry provides an omnichannel system for guests and servers to more efficiently order while managing security, improving speed of service and enhancing the guest experience with better service, all managed from the cloud. Read Entire Article
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