CBS has company-hired and trained Field Technicians in many areas of the country and provides a nationwide network that can deliver responsive onsite service.

Our Field Service Team is closely managed to ensure we meet the service level commitments established with our customers. A CBS Field Technician arrives at your site fully-equipped with parts and service equipment in-hand to assist with getting your POS System up and running without delay. For all full contract customers, once the service issue is repaired, the CBS Field Technician will complete a preventative maintenance walk through “Health Check” to proactively identify and address potential problem areas before it presents downtime for your business. CBS has built a fully integrated electronic work order system that provides instant notification to each field technician of a service call and provides them with the details needed to promptly respond to the customer’s service issues.

  • With a high level of success, able to meet or beat the defined Service Level
  • Provides Prompt Estimated Time of Arrivals (ETAs)
  • Arrives with Parts-in-Hand
  • Customer Service Focused, Understanding Your Business
  • Many Sub-assembly Repairs Performed Quickly Onsite
  • The i-WorkOrder tool integrates seamlessly with our CRM/Call Management System
  • Automated Dispatching from Support Center to Assigned Field Technician
  • Work Performed Captured for Reporting
  • Parts used Captured for Inventory Management & Reporting
CBS field POS repairs

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News & Events

  • AfterWords Partners with Custom Business Solutions to Officially Debut New Customer Engagement Software at National Restaurant Association Show (National Restaurant Association, Chicago – Booth #6067) May 18, 2017 – AfterWords announced today that it is partnering with Custom Business Solutions to officially debut its new Intelligent Customer Engagement software at the upcoming National Restaurant Association show in Chicago. AfterWords helps service driven companies gain a complete picture of their customers’ perceptions through multi-dimensional surveys that track transactions, loyalty, and the guest experience. The new software leverages data to improve the customer experience, increase sales, and profitability. In partnering with Custom Business Solutions, developers of the hospitality industry’s first omni-channel, cloud-based point of sale system, NorthStar, show attendees will be able to see AfterWords working in real-time on a point of sale system. Using relevant and specific questions about the customer experience, AfterWords produces perception and loyalty indexes to deliver actionable data to operators. Built into the system are a variety of customer recovery tools to enable managers to address issues in real-time. The AfterWords patent-pending process provides more relevant data, with less survey abandonment, and provides actionable insights. “AfterWords is dedicated to helping operators gain better insight into customer engagement to help them be more profitable and successful. We are excited share the extensive capabilities of our new software on the NorthStar POS system at the NRA Show,” said Drew Peloubet, CEO of AfterWords.  “This partnership will demonstrate to operators the possibilities and potential for growing their business with AfterWords.” “NorthStar’s omni-channel cloud-based platform allows restaurant and hospitality professionals to seamlessly layer business intelligence tools like AfterWords, giving operators a complete toolkit for improved operations and success,” said Custom Business Solutions CEO Art Julian. “AfterWords showcases the great possibilities in customer engagement and we are excited to demonstrate these two systems that maximize the guest experience.” About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com. About AfterWords AfterWords is an intelligent customer engagement and survey system that delivers uses transactional history and customer feedback to create actionable data to improve operations, sales and profitability.  AfterWords’ patent pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. AfterWords was developed with industry experts and university professors, and has recently completed a pilot rollout with a major hospitality franchise. Discover what your customers really think using AfterWords. For more information, visit www.surveyafterwords.com.
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