CBS has company-hired and trained Field Technicians in many areas of the country and provides a nationwide network that can deliver responsive onsite service.

Our Field Service Team is closely managed to ensure we meet the service level commitments established with our customers. A CBS Field Technician arrives at your site fully-equipped with parts and service equipment in-hand to assist with getting your POS System up and running without delay. For all full contract customers, once the service issue is repaired, the CBS Field Technician will complete a preventative maintenance walk through “Health Check” to proactively identify and address potential problem areas before it presents downtime for your business. CBS has built a fully integrated electronic work order system that provides instant notification to each field technician of a service call and provides them with the details needed to promptly respond to the customer’s service issues.

  • With a high level of success, able to meet or beat the defined Service Level
  • Provides Prompt Estimated Time of Arrivals (ETAs)
  • Arrives with Parts-in-Hand
  • Customer Service Focused, Understanding Your Business
  • Many Sub-assembly Repairs Performed Quickly Onsite
  • The i-WorkOrder tool integrates seamlessly with our CRM/Call Management System
  • Automated Dispatching from Support Center to Assigned Field Technician
  • Work Performed Captured for Reporting
  • Parts used Captured for Inventory Management & Reporting
CBS field POS repairs

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News & Events

  • Custom Business Solutions Selected by BJ’s Restaurants As 2017 Supplier of the Year CBS Continues 16-Year Relationship, Helps BJ’s Deploy Tablets for Increased Ordering Efficiency and Faster Service (IRVINE, CA) Nov. 9, 2017 -- BJ's Restaurants Inc. (NASDAQ:BJRI), home of deep-dish pizza, award winning craft beer and the world famous Pizookie® dessert, has named Custom Business Solutions (CBS) the company’s 2017 Supplier of the Year. CBS has been BJ’s Restaurants technology partner for 16 years, providing the casual-dining-industry leader with point of sale hardware, software, and a variety of related technology services through the years. (more…)
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