24/7/363 Support Keeps Your Business Technology Operating

We staff our 24×7 Support Center with CBS employees who are technically trained and passionate support professionals to ensure your call is always answered by a live analyst and handled in the most efficient manner possible.

At CBS, we recognize that your Point-of-Sale (POS) system is a high-availability, mission critical component of your business.

The objectives of our support team are to minimize the business disruption. Our support team is constantly trained and exposed to the most current hardware and software release versions to ensure their knowledge levels grow with our customer’s technology systems.

  • 24×7 Live Person Support
  • CBS-Hired & Trained Support Staff
  • Tiered Service Levels Measured End-to-End
  • Subject Matter Experts & Specialists
  • Real-Time Escalation Access to Development & Management Team
  • Immediate Dispatching Capabilities for Field Service
CBS POS Support Services

CBS has made substantial investments in best-in industry support technology tools that enhance the incident logging process and provide the support analysts with consistent, repeatable processes that guide them through the diagnostics and troubleshooting experience.

  • Exclusive Symptom-based Knowledge Management System
  • Customer Relationship Management (CRM) for Complete Incident Tracking & Reporting
  • Customer Specific Information System
  • Compliant Remote Access Tool
  • Online / Video Training Sessions
  • Continual Webinar Training
  • Virtual Lab Access
Contact Support

Contact the Custom Business Solutions Support Team


Want to know more about NorthStar products and services?

Request a Live Demo

News & Events

  • Custom Business Solutions’ COO Jeremy Julian Named to Channel Executive Magazine Advisory Board Channel Executive magazine (CEM) helps VAR, MSP, ISO, and integrator executives advance their businesses. CEM has elected Jeremy Julian, Chief Operating Officer of Custom Business Solutions (CBS), to the magazines’s Advisory Board. Jeremy Julian has more than 20 years of experience in business management, values and standards. He is ready to showcase his knowledge of best business practices to the greater IT channel community. His experiences can help provide valuable guidance to the leaders of the channel’s largest, fastest-growing, and most successful sales and service organizations as well as giving exclusive content that helps their businesses overcome challenges and capitalize on opportunities. CEM features in-depth stories and hands-on advice about business management and growth topics including sales administration, marketing tactics, HR and hiring strategies, tech advances, new market opportunities, legal and regulatory issues, organizational leadership, and more. ABOUT CUSTOM BUSINESS SOLUTIONS Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.
World View
Monitor all of your active locations and vitals on a single page.

Find the problem, before it's a problem.
Find out how
Recipe Viewer
Manage recipes, replace training manuals, and update communication.

All from one location,
safe and secure.
Find out how
Free Podcast!
Don't miss out as The Restaurant Technology Guys review and discuss everything you need to know. From NRA to MURTEC and the tech in-between.
Tune in Now!
Real Time Web Analytics