March 15, 2013 - Custom Business Solutions, Inc.

Why is Recipe Viewer complaining about utensils?

Beginning on July 30, you may find some Recipe Viewer portals displaying this error when trying to view a recipe: DataBinding: ‘System.Data.DataRowView’ does not contain a property with the name ‘UtensilName’. Why is this happening? On July 30, an update to NorthStar Recipe Editor was deployed. This update installs automatically the next time Recipe Editor […]

Why does NorthStar Desktop show all my old invoices as uncommitted?

You may run across a customer trying to commit AP in NorthStar Desktop, and very old invoices are showing up to be committed again. Why is this happening? With NorthStar Desktop 4.5, we added automatic purging of the MDB files in the C:QReports directory. This was to avoid files like qDBFData.mdb growing to over 1 […]

What is Application Support?

Application Support’s mission is to create and improve upon the software and tools CBS uses to provide the best experience to our customers. App Support focuses on several areas: Provide release management so CBS can deliver consistent versions of its software Provide quality assurance services before releasing software so we can avoid unforeseen issues with […]

Known Issues – August 13, 2012

This is a periodic summary of known issues in our released software. If you discover a problem in released software that is not listed, please send a report to Application Support using the template in KM article #674. POSitouch Unresolved issues: Managers are unable to adjust excessively large tip amounts (313-464389) PosiRpt discount/coupon report does […]

Unassigned Sales and Discrepancy Finder

This is a notification that Custom Business Solutions has released new software! Unassigned Sales and Discrepancy Finder Version 12.08, released August 13, 2012 Available Media: \hq-file1.cbsinc.comSharedInstallPOSITOOLSUnassigned Sales and Discrepancy Finder UnassignedSalesAndDiscrepancyFinder-12.08.exe Release Notes: Server team checks no longer show up as discrepancies. The utility clears out the ALTDBF folder to avoid certain problems. There is […]

POSitouch installers are expired; what do I do?

Version 12.05 of the POSitouch 5 Setup and POSitouch 6 Update have expired. How do I use them until a new version is released? For POSitouch 5 Setup, simply change the backoffice’s clock to June 30, then start the installation. You can change it back as soon as you see the blue background of RDC’s […]

Who is Application Support?

Right now, Application Support is a pretty small team. Although we share some responsibilities, each of us focuses on a certain area. Jeremy Julian is our manager. He is passionate about leading teams who make us all better, and loves to grow the people who are making that happen. Ken Macalino leads quality assurance/Release Management. […]

Using your psychic powers to fix credit card problems

Sometimes, issues with credit cards and gift cards can be difficult because there is so much involved: There’s POSitouch, there’s SlipStream/Txnplus, and there’s the credit card processor. The problem could be with any one of them. Luckily, there’s a trick that almost always works to find the problem: Try running the transaction from the Batch […]

Our customer wants a new feature. Now what?

Say a customer has asked us to add a feature into one of our products, be it POSitouch, NorthStar Desktop, NorthStar Order Entry, or something else. What do you do with that? Generally, Application Support will manage feature requests. But before getting App Support involved, we want to find out why the feature is being […]

New Release: NorthStar Landing Pad 3.5.2.11

This is a notification that Custom Business Solutions has released new software! Software: NorthStar Landing Pad Version: 3.5.2.11 Released: 08/27/2012 Available Media: NorthStar Landing Pad: http://www.northstarenterprise.com Downloads/NorthStar Enterprise Portal – Landing Pad Update v. 3.4.2.11 Release Notes: Enhancements: This version of Landing Pad wraps the entire MissionPackIn.zip into a single transaction. Failure during deletion or […]

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