35 Seconds in 2024: Lightning-Fast Technical Support at CBS NorthStar

In today’s fast-paced world, time is of the essence. When you encounter a technical issue with your Point of Sale (POS) system, waiting on hold or navigating automated phone trees can be frustrating and time-consuming. But what if we told you that, at CBS NorthStar, we’ve redefined the support experience?

35 Seconds to a Real Person
The first week of the New Year brought a remarkable achievement for us at CBS NorthStar: an average speed of answer of just 35 seconds for our phone-based technical support. Yes, you read that right – 35 seconds! In a world where time is precious, we are committed to ensuring that you don’t waste a moment when you need assistance.

Human Support, Not Robots
When you call us, you won’t be greeted by a chatbot or a phone tree asking you to describe your problem. Instead, you’ll be connected to a real, live, and highly capable human being who is ready to help. We understand that real problems require real solutions, and our dedicated support team is here to provide them.

Your Point of Sale Solution
If you encounter a Point of Sale issue, whether it’s related to our NorthStar platform or one of our trusted partners like Shift4 POSitouch, NCR Voyix Aloha, or Oracle MICROS Systems Inc, rest assured that help is just half a minute away. Our team is well-versed in tackling issues with various 3rd party products, including networks, loyalty programs, labor management, online ordering, and back-office systems.

Time Matters
Timing matters in the restaurant and retail industry. Your managers and staff need to focus on what they do best – serving your guests and delivering exceptional experiences. With our lightning-fast support, you can get back to work quickly, confident that your technical challenges are in capable hands.

Decades of Expertise
At CBS NorthStar, we bring over 30 years of experience in supporting, servicing, and staging thousands of different pieces of restaurant, retail, and payment technologies. Our dedication to providing top-notch support and innovative solutions has made us a trusted partner in the industry.

When you choose CBS NorthStar, you’re not just getting a Point of Sale provider; you’re getting a partner dedicated to your success. We’re here to ensure that your technology works seamlessly, so you can focus on what matters most – your business.

Contact us today to experience lightning-fast technical support and explore our range of solutions tailored to meet your unique needs.

#pointofsale #aloha #micros #restauranttech #restauranttechnology

more insights

Free Point of Sale

The Hidden Costs of Free Point of Sale Hardware

In the competitive world of point of sale (POS) systems, the promise of free hardware can be tempting. However, it’s crucial to look beyond the surface. Free hardware often comes with hidden costs, such as higher software fees, increased payment processing rates, and long-term contracts that can lock you into paying more over time. For instance, while one provider might offer free hardware, they could charge significantly more for their software, quickly eroding any initial savings. Similarly, higher payment processing rates can add up, especially for high-volume businesses, leading to substantial additional costs each year. Understanding these hidden expenses is essential for making an informed decision and choosing a POS provider that truly offers value without surprises.

Read More »

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.