35 Seconds in 2024: Lightning-Fast Technical Support at CBS NorthStar

In today’s fast-paced world, time is of the essence. When you encounter a technical issue with your Point of Sale (POS) system, waiting on hold or navigating automated phone trees can be frustrating and time-consuming. But what if we told you that, at CBS NorthStar, we’ve redefined the support experience?

35 Seconds to a Real Person
The first week of the New Year brought a remarkable achievement for us at CBS NorthStar: an average speed of answer of just 35 seconds for our phone-based technical support. Yes, you read that right – 35 seconds! In a world where time is precious, we are committed to ensuring that you don’t waste a moment when you need assistance.

Human Support, Not Robots
When you call us, you won’t be greeted by a chatbot or a phone tree asking you to describe your problem. Instead, you’ll be connected to a real, live, and highly capable human being who is ready to help. We understand that real problems require real solutions, and our dedicated support team is here to provide them.

Your Point of Sale Solution
If you encounter a Point of Sale issue, whether it’s related to our NorthStar platform or one of our trusted partners like Shift4 POSitouch, NCR Voyix Aloha, or Oracle MICROS Systems Inc, rest assured that help is just half a minute away. Our team is well-versed in tackling issues with various 3rd party products, including networks, loyalty programs, labor management, online ordering, and back-office systems.

Time Matters
Timing matters in the restaurant and retail industry. Your managers and staff need to focus on what they do best – serving your guests and delivering exceptional experiences. With our lightning-fast support, you can get back to work quickly, confident that your technical challenges are in capable hands.

Decades of Expertise
At CBS NorthStar, we bring over 30 years of experience in supporting, servicing, and staging thousands of different pieces of restaurant, retail, and payment technologies. Our dedication to providing top-notch support and innovative solutions has made us a trusted partner in the industry.

When you choose CBS NorthStar, you’re not just getting a Point of Sale provider; you’re getting a partner dedicated to your success. We’re here to ensure that your technology works seamlessly, so you can focus on what matters most – your business.

Contact us today to experience lightning-fast technical support and explore our range of solutions tailored to meet your unique needs.

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