Point of sale systems are not new technology in restaurants, but they are very different today than they were even a few years ago. One of the major changes that has occurred in the modern POS systems we offer at NorthStar is the move from traditional POS solutions to state-of-the-art cloud-based POS systems.
Traditional POS Systems
Traditional POS systems are sometimes called legacy systems. They operated efficiently for their time but required the user to be at a specific terminal. In other words, the server would have to take the guests’ orders, then go to the terminal and enter the order for the table. The same method was used for processing payments, and the server would have to take the credit card or payment, process it at the terminal, and then return to the table to present the guest with the receipt.
This was time consuming, as it required multiple trips to and from the table for the staff. In addition, at peak times, there would be a bottleneck at the terminal as all waitstaff used the same terminal. Another problem with these legacy systems is the difficulty in creating multiple tickets for a table, which also slowed down the terminal and created wait times for guests.
Cloud-Based POS Systems
Thanks to the advancement of technology, cloud-based applications are now available. NorthStar specializes in these state-of-the-art point of sale systems, providing customized solutions that are designed to improve efficiency, reduce costs, and increase guest satisfaction.
Today, devices such as tablets or mounted displays at the table or in a kiosk allow guests to order at their convenience. Even in an upscale restaurant where waitstaff takes the orders, the process is done on a tablet, with the information immediately available to the kitchen staff. The same applies to payment processing, eliminating the wait when guests are ready to leave. Additionally, the ticket can easily be split through the system, allowing each guest to pay for their meal with the simple click of a button.
With the software as a service cloud-based POS model, the restaurant can add mobile and online ordering options, allowing guests to pre-order for dining in or take out. Our systems integrate inventory management and kitchen display systems that help reduce waste, improve ordering and food preparation, and also keep all staff aware of changes in the menu based on availability.
Finally, an important difference between traditional and cloud-based POS solutions is management’s ability to have data access from any internet-connected device. This is ideal for restaurants with more than one location or for busy venues that require real-time data to make critical decisions.
To explore the benefits of cloud-based POS systems for your restaurant, reach out to us online or give NorthStar a call at 800-551-7674.
