App Support

daved-garciaDaved Garcia

Knowledge Manager

Role: As Knowledge Manager, Daved contributes to the company by developing tools to provide our company the ability to consolidate all of our data. The main focus of his job will be to grow our knowledge base, host companywide webinars, provide new hire training tools, and manage the support center’s proficiency levels through skills assessments.

“Getting to know new customers and solving their issues is the most satisfying part of my job. I believe that communication is the key to any partnership and I enjoy the opportunity to meet and talk with people from all across the nation.”

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Extension 234

brad-burnsAlger Alama

NorthStar Order Entry Application Software Lead

Role: Alger’s has many responsibilities regarding NorthStar Order Entry within the Application Support team. He has gained a lot of knowledge regarding CBS’s flagship product, NorthStar Order Entry, and is still learning everyday. He’s the last escalation point before the issues are escalated to development. When he’s not busy assisting our customers and support team with escalations, he assists the development team with testing new pieces of hardware for our software, documenting protocol, and playing mentor to our the Support Staff. Cheerful and positive, Alger likes to bring a smile to everyone’s face and is always trying his best to make your day better.

Hometown: Buena Park, CA

Personal: On the weekends Alger works as a writer and talent for www.nerdreactor.com. He also considers himself a “foodie” and loves to to eat at popular rated restaurants on Yelp. His hobbies include, gaming, reading, and traveling.

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Michael Bloc

Brad Burns

Application Support POSitouch

Role: Brad is the highest level of support for the POSitouch Suite of products. His focus is on testing new features and bug testing. Brad works closely with both Support Services and the Development Team, acting as a Bridge between the two.

Hometown: Lake Forest, CA

Personal: Brad is a man of many talent and experiences and loves to share his adventures if you are lucky enough to speak with him.

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Michael Bloc

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News & Events

  • Microsoft Announces POSReady 2009 will Reach the End of its Extended Support.

    POSready09

    A notice to our POSitouch community:

    On April 9, 2019, Microsoft POSReady 2009 will reach the end of its extended support period with Microsoft.

    What does this mean and why should you care?

    We want you to care because we do. When a site is not up to date on these upgrades, it puts your sites at risk of PCI compliance violations. Not only are there fines for not being PCI compliant, but if you are breached/hacked, you are considered liable, which could result in additional fines.

     Here is something directly from the PCI Security Guide section 6.2: Ensure that all system components and software are protected from known vulnerabilities by installing applicable vendor-supplied security patches. Install critical security patches within one month of release.

    The bottom line is that if you’re using POSReady 2009 or any other unsupported system, it is very important that you update your POS operating system or get in touch with us to discuss upgrading as soon as possible. The team here is trained, knowledgeable and ready to assist.

     

     

    FAQ:

      What does the “end-of-support” mean? PCI Data Security Standard states that all systems used by parties processing credit cards be patched and supported by their respective vendors. Clients not using a supported operating system are not PCI compliant and must update to a supported operating system immediately. To sum this up, you will not be in the scope of PCI compliance and could face fines. PCI StandardsWhat is PCI? The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. Visit the PCI Security Standard website for more information.
    Am I running a different end-of-support Microsoft operating system? Below are several common POS operating systems released by Microsoft, and their respective end-of-support dates. Please review the list below and confirm the system you are running. If you are running an end-of-support version or need help to find out, please contact our team as soon as possible. Operating System: Windows XP Support Status: Support ended on April 8, 2014 Operating System: Windows Server 2003 Support Status: Support ended on July 14, 2015 Operating System: Windows Embedded for Point of Service (WEPOS) Support Status: Mainstream support ended on April 12, 2011. Extended support ended on April 12, 2016 Operating System: Windows Embedded 8 Industry Support Status: Support ended on January 12, 2016; must install Windows Embedded 8.1 Industry i to continue receiving updates and support Operating System: Windows Vista Support Status: Support ended on April 11, 2017 Operating System: Windows Embedded POSReady 2009 Support Status: Mainstream support ended on April 8, 2014. Extended support ends on April 9, 2019
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