App Support

brad-burnsAlger Alama

NorthStar Order Entry Application Software Lead

Role: Alger’s has many responsibilities regarding NorthStar Order Entry within the Application Support team. He has gained a lot of knowledge regarding CBS’s flagship product, NorthStar Order Entry, and is still learning everyday. He’s the last escalation point before the issues are escalated to development. When he’s not busy assisting our customers and support team with escalations, he assists the development team with testing new pieces of hardware for our software, documenting protocol, and playing mentor to our the Support Staff. Cheerful and positive, Alger likes to bring a smile to everyone’s face and is always trying his best to make your day better.

Hometown: Buena Park, CA

Personal: On the weekends Alger works as a writer and talent for www.nerdreactor.com. He also considers himself a “foodie” and loves to to eat at popular rated restaurants on Yelp. His hobbies include, gaming, reading, and traveling.

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Michael Bloc

Brad Burns

Application Support POSitouch

Role: Brad is the highest level of support for the POSitouch Suite of products. His focus is on testing new features and bug testing. Brad works closely with both Support Services and the Development Team, acting as a Bridge between the two.

Hometown: Lake Forest, CA

Personal: Brad is a man of many talent and experiences and loves to share his adventures if you are lucky enough to speak with him.

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Michael Bloc

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News & Events

  • Custom Business Solutions Names Ann Tran as Director of Client Services

    (IRVINE, CA) 8.23.2019 – Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announces today that Ann Tran has been promoted to the role of Director of Client Services.

    Ann joined Custom Business Solutions six years ago and has advanced in the company, assuming positions of increasing responsibility. Most recently, she served as Implementation Services Manager with responsibility for project management, production/staging, database management and training. The implementation team serves clients nationwide as well as internationally through CBS’s engagement with clients in the cruise line industry. “Ann has consistently delivered world-class service to our clients on many projects over the years. Her leadership will continue to help CBS to achieve our objective of being the best partner to our clients in the restaurant technology industry. We are excited about her new role at CBS,” said Jeremy Julian, Chief Operating Officer of Custom Business Solutions. As Director of Client Services, Ann will be responsible for implementation, support services, central repair and field services. Her extensive restaurant and business experience will play a key role in continuing to provide excellent service delivery to clients.   About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA, with offices throughout the western United States.
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