Executive Team

art-julianArt Julian

Founder and CEO

Role: Art sets the vision, the direction and the example for all of CBS. With more than 30 years in the restaurant technology industry, he clearly understands the challenges today’s operators face. Art has been the innovator behind technology products that make a positive impact on the restaurant’s bottom line and the all-important guest experience.

Hometown: Howell Township, NJ

Personal: Art has a goal to golf at each of the top 100 golf courses in the world. He’s slowly playing his way through the list, though the top three are off of the list.

“I believe that the role of technology in today’s restaurant is to efficiently handle the mundane and labor-intensive “back of the house” tasks while allowing the restaurant owner, manager and wait staff to put more focus on the people-to-people aspects of our business.”
Michael Block

Scott Hickson WebsiteScott Hickson

Chief Financial Officer

Role: Scott is the Chief Financial Officer, at CBS where his responsibilities include Accounting, Finance, Human Resources, Purchasing, Inventory, and Payroll. Prior to joining CBS, Scott was CFO of a SaaS tech ed company for seven years, helping them scale and grow.  Scott is originally from Seattle, WA, where he graduated with a degree in Accounting from the University of Washington.  He then moved to Southern California to earn an MBA from the University of Southern California.

Hometown: Seattle, WA

joseph castilloJoseph Castillo

Chief Technology Officer

Role: Joseph is responsible for the development and shipment of the NorthStar family of software products and services. He’s an Agile enthusiast and uses the Scrum Framework to build hyper-productive teams who deliver high business valued shippable products time and time again. Certifications: Certified Scrum Master, Certified Scrum Product Owner.

Hometown: Fullerton, CA

Personal: Joseph is a happy family man (family of 6), musician and outdoors enthusiast.

“My focus is always the user and the customer. Without them we are out of a job. I firmly believe that our industry’s greatest technological innovations have yet to be introduced and I’m working every day to change that.”

jeremy julianJeremy Julian

Chief Operating Officer

Role: Jeremy grew up in the business and has worked in every department. He has spent time in Support where he was on the front lines doing installs and solving customer problems. Later he moved into a sales and product development role and today Jeremy’s focus is on customer acquisition and successful product deployment.

Hometown: Freehold, NJ. Raised in Chino, CA.

Personal: Jeremy’s “claim to fame” is that he was born in the same hospital as Bruce Springsteen. He completed his first marathon in October, 2011 and has run several since. Jeremy is active in philanthropic activities with his church and is the proud father of four children.

“The business, and our customers, are an important part of my life. The relationships that have developed over the years are what matter most to the company and to me personally.”

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News & Events

  • Custom Business Solutions Welcomes Chad Waite to Their National Sales Team Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announce today that Chad Waite has joined the company as a member of their National Sales Team. Chad will be responsible for assisting in NorthStar’s growth in the industry. He will be involved early in the product development cycle to help drive success. Waite's extensive national sales and management experience will be leveraged to help drive the success of CBS' products. Prior to joining CBS, Chad’s industry experience included work with organizations such as QSR Automations and HotSchedules, bringing success and growth to their products. “For me, the decision to join Custom Business Solutions was simple. Having known Art and Jeremy for a number of years and knowing their reputation and name in the POS industry, it was a no brainer for me.”  Chad continued on to say, “Their experience and trusted relationships in the industry provides the foundation for longevity and the close family environment adds that unique touch in providing stellar customer service and true partnerships. I am grateful and excited to contribute to the ongoing success of the organization.”  With more than 17 years of experience in the hospitality industry, Chad is going to be a benefit to CBS’s team. “Hiring someone like Chad is only going to help improve our client relationships and drive the growth of our product offerings to serve even more clients,” said Jeremy Julian, COO of CBS  Chad is originally from Ramona, CA, where he grew up in his family’s restaurants already learning about this industry at a young age. When he isn’t busy closing deals and building connections, Chad enjoys spending time with his kids and reading. Chad is also focused on personal growth and development, which only will help him succeed at CBS.   Chad Waite About Custom Business Solutions  Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc., is headquartered in Irvine, CA, with offices throughout the western United States.   
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