Project Management Team

ann tranAnn Tran

Implementation Services Manager

Hometown: San Diego, CA

Personal: Ann is an adventurous soul. She loves the beach, surfing, skydiving, traveling and supercross just to name a few. She will try anything not once, but twice. She believes trying anything for the first time is more often about figuring it out rather than gauging whether it is something or not to like. She is also a big foodie, loves cooking, spending time with family, and just being at home.

“Hospitality is best described in the words of Harper Lee: ‘That boy is your company. And if he wants to eat up that tablecloth, you let him, you hear?’”

mario-saucedoMario Saucedo

Hometown: Orange County, CA

Personal: Mario enjoys spending his time away from work with friends and family. He is an avid sports fan and enjoys cheering on his favorite team, the Los Angeles Lakers.

“I feel very strongly about ensuring the overall success of the customer’s solution implementation and providing best practice advice and consultation during their project. The more I can educate and inform the customer the better off they will be with owning and leveraging the value of their system.”

william-hernandezWilliam A. Hernandez

Hometown: San Diego, CA

Personal: William loves spending time with his family, teaching good morals, respect and faith. When not at work, he enjoys cooking a special dinner for his whole family. He is very involved and dedicated in the ministry of his church. He enjoys traveling, especially to Mexico. William likes to collect and listen to good music.

“My experience and knowledge in the Project Management and Field Tech services at CBS have allowed me to give our customers the best and prompt service they need.”

angel-melendezAngel Melendez

Hometown: Odessa, TX

Personal: Angel enjoys distance running, cooking/baking, astronomy, spending time with his cat Squirrel and space science fiction. A great relaxing day for Angel would be a Sunday afternoon laying in the sun with his cat just taking in the rays. He would like to retire one day and open up a cookie store.

“Working with a customer to achieve their personal business goals, while helping to improve the work environment from server to manager, is what I strive for. Seeing it all come together with a satisfied customer is a very rewarding feeling to me.”

kennetha-thomasKennetha Thomas

Hometown: Spring, TX

Personal: One of Kennetha’s personal goals is to always excel in anything that she begins. She is always on the lookout for better ways of self-perseverance. She has a love for Baseball and Softball, and on the weekends you will find her at the Softball fields or at a Baseball game somewhere. Kennetha loves reading, crafting, working with Special Needs children and Marriage Counseling. Kennetha and her husband are both Certified Christian Counselors and love the challenges that it brings to them to assist in overcoming. She works through her personal challenges every day of knowing that “Life will never bring you more than you can handle.”

“I strive to ensure that each customer receives prompt, professional, friendly and courteous service, and to maintain a professional and confident relationship with each customer that I work with, My objective is for customers to feel that CBS is not just another vendor but that we are a business partner with them. By maintaining these objectives, we shall be assured of a good relationship with each and every CBS customer.”

Matt Early

Hometown: Linden, TX

Personal: Matt enjoys traveling and cooking cuisine inspired by cultures local as well as abroad. He has been singing and playing music from the age of 6. He loves getting together with friends and family, enjoying this pastime is a great passion. He is active in the Caddo Lake Institute, The Walden Woods Project, and other environmental/wildlife conservation campaigns.

Michael Kita

Hometown: Whittier, CA

Personal: Michael might be named ‘Michael’, but people call him by his last name (Kita) since junior high school and it has stuck with him ever since. He is a sports advocate, whose favorite teams are the LA Lakers, Kings, Dodgers, and the Rams. He also enjoys his leisure time going to the movies, concerts, gaming, and sporting events.


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News & Events

  • Custom Business Solutions Names Ann Tran as Director of Client Services

    (IRVINE, CA) 8.23.2019 – Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announces today that Ann Tran has been promoted to the role of Director of Client Services.

    Ann joined Custom Business Solutions six years ago and has advanced in the company, assuming positions of increasing responsibility. Most recently, she served as Implementation Services Manager with responsibility for project management, production/staging, database management and training. The implementation team serves clients nationwide as well as internationally through CBS’s engagement with clients in the cruise line industry. “Ann has consistently delivered world-class service to our clients on many projects over the years. Her leadership will continue to help CBS to achieve our objective of being the best partner to our clients in the restaurant technology industry. We are excited about her new role at CBS,” said Jeremy Julian, Chief Operating Officer of Custom Business Solutions. As Director of Client Services, Ann will be responsible for implementation, support services, central repair and field services. Her extensive restaurant and business experience will play a key role in continuing to provide excellent service delivery to clients.   About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA, with offices throughout the western United States.
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