Account Management Team

Michael Crouse

Vice President: Sales and Marketing

Role: Michael is currently responsible for the channel development and sales for Custom Business Solutions.

Bio: Before joining the Custom Business Solutions family Michael spent the past few years as Founder and Vice-President of ZAutomate, a Silicon Valley SaaS based renewals and data analytics platform purposed built for the IT channel.

Prior to that, Michael spent nearly two decades at technology icon Ingram Micro, in various leadership positions, as a channel advocate developing and creating emerging business unit’s opportunities in public sector, POS, consumer electronics, home appliance and mobility. Michael and his team were directly responsible for the creation of product offerings which introduced the channel to a complete POS in a box, the creation of a car audio product offering and network of dealers, third party retail training services, and the introduction of home appliances as an offering to the technology channel. While doing so, Michael and team were able to add thousands of new partners and millions of recurring revenues for the channel. At its height Michael managed more than 200 contract and direct associates supporting clients in both the United States and Canada.

“My passion is in acting as a coach and an advocate for our partners. Our success comes from how we support their growth.”

Anthony Gartung

Account Manager / Team Lead

Role: Anthony’s focus is on customer satisfaction. His role is to understand and clearly represent our customer needs to all departments within CBS in order to facilitate the best possible solution for each customer. Anthony’s first two years at CBS were with the Support Center so he has a deep understanding of front line support.

Hometown: Riverside, CA

Personal: Anthony is our very own Blues Brother! He’s a huge fan of the Blues and spends much of his personal time playing guitar and listening to Blues greats of the 40’s, 50’s and 60’s.

“I may not have the answer but I will find it. I may not have the time but I will make it.”
Michael Block

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Calvin Graves

Customer Advocate

Role: Calvin has more than twenty years experience in the hotel and restaurant industries, the last five years with CBS. Calvin has had a role in the opening of thirteen corporate concepts. His knowledge runs the gamut from construction to the setup of POS, site reporting, enterprise reporting, and menu management. He has even put in time as a unit operator.

Hometown: Houston, TX

Personal: Calvin’s goal is to become a Master Woodworker; He currently creates wood masterpieces including cabinetry, coffee tables, hutches, armoires and decorative sculptures. To date he has produced and sold more than fifty pieces.

“I believe if you take care of the client, you can do no wrong. Always thinking in the best interest of the client is in my DNA. Wherever you go, there you are.”

Nick Liu

Account Manager

Role: Nick’s background consists of 18 years within the restaurant industry.  With experience from restaurant operations to distribution, his focus as an Account Manager at CBS is to understand the client’s need and then provide solutions that best fits their needs.

Hometown: Fresno, CA

Personal: A man of mystery and power, whose power is exceeded only by his mystery.  Nick’s hobbies are breakfast, lunch, and dinner.

“Know what your customers want most and what your company does best. Focus on where those two meet.”
Michael Block

Ryan Williams

Account and Marketing Manager

Role: Ryan’s background in sales and business development not only helps CBS leverage greater success in it’s marketing initiatives, but he drives success for his clients through innovative technology solutions. Ryan is also co-host of The Restaurant Technology Guys Podcast.

Hometown: Pikeville, KY

Personal: Ryan loves adrenaline activities like mountain biking, weightlifting, wakesurfing, Crossfit, and entrepreneurship.

Michael Block

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News & Events

  • Custom Business Solutions Releases NorthStar Point of Sale 4.5 - New Software Update Includes Key Productivity Enhancements for Hospitality Environments - (IRVINE, CA) Aug. 13, 2018 – Every day hospitality operators across the country rely on cloud-based NorthStar point of sale software, developed by Custom Business Solutions, to smoothly manage thousands of orders in full service, quick serve and fast casual restaurant locations. Today Custom Business Solutions announces the release of NorthStar 4.5 with key productivity enhancements to help hospitality environments increase speed of service, manage security and drive efficiency for guests and servers. (more…)
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