Support Services

Ernesto Moreno

National Field Service Manager

Role: Ernesto is responsible for the CBS National Field Services team and the Central Repair Center. He comes to CBS with extensive knowledge and experience in managing field services organizations and the repair process. Ernesto uses his strengths and knowledge that he has gained in management over the years to motivate and direct his team towards an efficient/productive outcome. He hopes that his abilities can contribute to the best service/experience possible for CBS customers, and with that the future growth of CBS as a company.

Hometown: Torrance, CA

Personal: Ernesto’s goal is to work side by side with his Martial Arts instructor to assist in the growth & development of his children’s Martial Arts training, to teach them so that they understand the discipline, philosophies & responsibilities of the art form.

“My attention is always focused on what’s best for the customer, and within our means, to minimize the business impact associated with equipment issues.”


Michael Opdyke

Assistant Manager – Support Services

Role: Michael is responsible for leading the Support desk in the CBS Dallas office. He comes to CBS with extensive managerial experience the technical support field. Michael leads with goal of enriching the experience of CBS customers, as well as the quality of the support desk. With this goal in mind, Michael hopes to deliver the best possible customer experience available, while helping CBS to continuously grow and prosper.

Hometown: Dallas, TX

Personal: Michael is deeply passionate about martial arts. He practices daily and assists with teaching class at his local dojo. Outside of the Dojo, Michael enjoys taking in live music a small local venues.

Andres Madrigal

Team Lead

Role: Andres is responsible for the CBS Support team during the evening hours, both in the Irvine office and Dallas Office. Andres came into CBS with 14+ years of Computer Science experience, having managed the local network of a major electronics store for 10 years, repairing and maintaining all components the store required to operate, both front of house and back of house. Andres’s leadership skills and ability to fix problems has earned him praise from within CBS and amongst the many clients that rely on Support to resolve their issues.

Hometown: Anaheim, CA

Personal: Andre’s passion is to understand how software and hardware interact when things don’t go according to plan. Learning how to think outside of the box to solve complex problems in situations no one has ever been in. Striving to unravel a puzzle even if some pieces are missing.

News & Events

  • A New CBS Holiday Tradition – Recipe Book Edition

    Happy Thanksgiving from our families to yours.

    Thank you for your continued support and trust in CBS. We're grateful for each and every one of you.

    We're going back to the universal language of love and a symbol of families for many: food.

    At times when our family is away, food, or the warm memories of gatherings bring us home.

    Our CBS family is happy to share with you this recipe book of our favorite dishes to bring us all closer this holiday season. When we can't celebrate the holiday season with those we love, we hope that sharing our favorite recipes brings some bright joy to you and yours.

    Know that CBS is always here for you, there is always someone on the other side of a phone. If you just need someone to talk to, give us a call. We are here to not only support your restaurants but your people as well.

    Please enjoy these recipes from our families' kitchens and some of our client's kitchens.


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