Support Services

Michael Opdyke

Assistant Manager – Support Services

Role: Michael is responsible for leading the Support desk in the CBS Dallas office. He comes to CBS with extensive managerial experience the technical support field. Michael leads with goal of enriching the experience of CBS customers, as well as the quality of the support desk. With this goal in mind, Michael hopes to deliver the best possible customer experience available, while helping CBS to continuously grow and prosper.

Hometown: Dallas, TX

Personal: Michael is deeply passionate about martial arts. He practices daily and assists with teaching class at his local dojo. Outside of the Dojo, Michael enjoys taking in live music a small local venues.

Andres Madrigal

Team Lead

Role: Andres is responsible for the CBS Support team during the evening hours, both in the Irvine office and Dallas Office. Andres came into CBS with 14+ years of Computer Science experience, having managed the local network of a major electronics store for 10 years, repairing and maintaining all components the store required to operate, both front of house and back of house. Andres’s leadership skills and ability to fix problems has earned him praise from within CBS and amongst the many clients that rely on Support to resolve their issues.

Hometown: Anaheim, CA

Personal: Andre’s passion is to understand how software and hardware interact when things don’t go according to plan. Learning how to think outside of the box to solve complex problems in situations no one has ever been in. Striving to unravel a puzzle even if some pieces are missing.

News & Events

  • How Restaurant QR Codes Offer More than Just Contactless Ordering For obvious reasons, the 2020 COVID-19 pandemic did a great deal to accelerate the existing trend towards contactless ordering in all sectors of the restaurant industry. And the use of restaurant QR codes to enable contactless ordering from digital menus was a tremendous help in building customer confidence. As the pandemic continues into 2012, this trend will no doubt continue to gather in strength. (more…)
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