Support Services

ernesto moreno

Ernesto Moreno

National Field Service Manager

Role: Ernesto is responsible for the CBS National Field Services team and the Central Repair Center. He comes to CBS with extensive knowledge and experience in managing field services organizations and the repair process. Ernesto uses his strengths and knowledge that he has gained in management over the years to motivate and direct his team towards an efficient/productive outcome. He hopes that his abilities can contribute to the best service/experience possible for CBS customers, and with that the future growth of CBS as a company.

Hometown: Torrance, CA

Personal: Ernesto’s goal is to work side by side with his Martial Arts instructor to assist in the growth & development of his children’s Martial Arts training, to teach them so that they understand the discipline, philosophies & responsibilities of the art form.

“My attention is always focused on what’s best for the customer, and within our means, to minimize the business impact associated with equipment issues.”

Kimberly Borja

Assistant Manager – Support Services

Brian Kidani

Shift Lead

Michael Opdyke

Shift Lead – Texas Office

Andres Madrigal

Shift Lead

News & Events

  • Custom Business Solutions Names Ann Tran as Director of Client Services

    (IRVINE, CA) 8.23.2019 – Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announces today that Ann Tran has been promoted to the role of Director of Client Services.

    Ann joined Custom Business Solutions six years ago and has advanced in the company, assuming positions of increasing responsibility. Most recently, she served as Implementation Services Manager with responsibility for project management, production/staging, database management and training. The implementation team serves clients nationwide as well as internationally through CBS’s engagement with clients in the cruise line industry. “Ann has consistently delivered world-class service to our clients on many projects over the years. Her leadership will continue to help CBS to achieve our objective of being the best partner to our clients in the restaurant technology industry. We are excited about her new role at CBS,” said Jeremy Julian, Chief Operating Officer of Custom Business Solutions. As Director of Client Services, Ann will be responsible for implementation, support services, central repair and field services. Her extensive restaurant and business experience will play a key role in continuing to provide excellent service delivery to clients.   About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA, with offices throughout the western United States.
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