We are NorthStar.

You want to know about CBS NorthStar?  We are experienced market leaders who know the restaurant industry like nobody else. We have been successfully leveraging our technology solutions in restaurants for over two decades – and like a fine wine, our solutions just keep getting better with age. Our technology evolves from fresh ideas, made to order, that bring together all the details, all the data, and all the reporting insights that you need for success.

Whether your operation is a single location, a small chain, or an enterprise with hundreds of locations, we’ve got a system that is right for you– from the main office, to the front of the house, to the back of the house.

Today, restaurant operations are data warehouses, with the opportunity to accumulate valuable information each and every day. Inside all that data is insight – and the opportunity to build amazing relationships with your guests. You just have to know how to tap into it… That’s where we come in.

And we’ve been doing it since ­­­­­­­­1994.

Our Mission

Positively impact every employee, customer, and partner by creating successful experiences through our services and products. 

Who We Serve

Technology company for the foodservice industry that partners with customers utilizing our knowledge, experiences, and best practices to create unique solutions to deliver greater profitability and satisfaction.

Our Core Values

HUMBLE

HUMBLE

Not thinking less of ourselves, rather thinking of ourselves less

SUCCESS

SUCCESS

Nourish positive growth for our employees, our clients, and our business

GRIT

GRIT

Following the CBS Way to do whatever it takes to make things better

CREATIVE

CREATIVE

Avid learners, pursuing knowledge and best practices for our customers and our business

Our Proven Process

1. DISCOVER.

  • Meet to discover clients needs, challenges, initiatives, and expectations.
  • Explain our process and why it works.
  • Review the scope of the project to ensure client satisfaction and project success.

2. ONBOARD.

  • Contract review and approval with ongoing efforts to improve if needed.
  • Establish Accounting/Financing relationships with clients and other responsible parties.
  • Access to e-commerce portal with custom landing pages with client-specific pricing.

3. CONFIGURE.

  • Collaborate on solution/project plan for installation and ongoing growth.
  • Buildout of POS technology infrastructure.
  • Software setup and configuration.
  • Training and Support provided for client and team members.
  • Execution of project plan and scope of work.

4. LAUNCH.

  • Handoff to our Support Center with 24/7 support.
  • Custom client page within our LMS tool with information specific to you.
  • All of CBS’s resources at your fingertips: Implementation, Support, and Field Technicians.
  • Customer Satisfaction surveys and conversations.

5. NURTURE.

  • Initiate a relationship with Account Manager.
  • Update Partner contacts and site-specific information.
  • Communicate new services and technologies.
  • Quarterly and annual reviews.

6. GROW.

  • Expert development team ready to resolve and grow our industry needs.
  • Ongoing training opportunities.
  • Increased product offerings with new partners.

The Leadership Team

Art Julian

Founder & CEO

profile pic 18 CBS NorthStar

Art sets the vision, the direction and the example for all of CBS. With more than 30 years in the restaurant technology industry, he clearly understands the challenges today’s operators face. Art has been the innovator behind technology products that make a positive impact on the restaurant’s bottom line and the all-important guest experience.

Allie Haskell

VP of client engagement and success

profile pic 15 CBS NorthStar

Allie boasts over a decade of dedicated experience in the dynamic realm of restaurant technology, during which she has played a pivotal role in fortifying the service departments at Custom Business Solutions, Inc. In her present capacity, she adeptly oversees the professional service teams, orchestrating the seamless implementation of cutting-edge technology solutions. Her unwavering zeal for nurturing both individuals and the finely-tuned processes that empower her teams stands as a testament to her unwavering commitment to excellence.

JEremy Julian

CRO

profile pic 17 CBS NorthStar

Jeremy grew up in the business and has worked in every department. He has spent time in Support where he was on the front lines doing installs and solving customer problems. Later he moved into a sales and product development role and today Jeremy’s focus is on customer acquisition and successful product deployment.

Rick Baker

VP of operations

profile pic 16 CBS NorthStar

A true ops guy at heart with close to 30 years in the restaurant and hospitality business, Rick has a passion for people, processes and productivity. He leads the operations team which includes Staging & Configuration, Depot and Field services, Procurement, eCommerce, and Internal IT. As a previous client of and consultant for CBS, he is aware of the needs for all involved to execute efficiently and strives to deliver a positive experience day in and day out.

Anthony Presely

CTO

profile pic 14 CBS NorthStar

Anthony oversees the software product and development efforts, our cloud and on-premises infrastructure, and works with our partners and customers to ensure that our software meets their needs. He has deep cloud experience as well as experience with Point of Sale, back-office, and labor management software in restaurant, hospitality, and grocery stores. He loves delighting customers and partners with reliable and easy-to-use software that drives results in an industry that is continuously evolving.

Locations

CBS is proud to be based in the USA, with our corporate headquarters, including training and repair, in Irvine, CA, and field offices in San Diego, and Dallas. We have sales offices in Houston and Denver and members of our acclaimed field service team can be found throughout the US.

Corporate Headquarters

1 Studebaker
Irvine, CA 92618
Phone: (800) 551-7674
Fax: (949) 380-7644

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Dallas

1850 Crown Drive, Suite 1107
Dallas, TX 75234
Phone: (800) 551-7674
Fax: (949) 380-7644

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