Custom Business Solutions Selected by BJ’s Restaurants As 2017 Supplier of the Year

CBS Continues 16-Year Relationship, Helps BJ’s Deploy Tablets for Increased Ordering Efficiency and Faster Service

(IRVINE, CA) Nov. 9, 2017 — BJ’s Restaurants Inc. (NASDAQ:BJRI), home of deep-dish pizza, award winning craft beer and the world famous Pizookie® dessert, has named Custom Business Solutions (CBS) the company’s 2017 Supplier of the Year. CBS has been BJ’s Restaurants technology partner for 16 years, providing the casual-dining-industry leader with point of sale hardware, software, and a variety of related technology services through the years.

“Custom Business Solutions has long been a valuable partner to BJ’s Restaurants. Selecting them as 2017’s Supplier of the Year is a testament to the successful relationship our companies have shared for many years,” said Brian Krakower, Chief Information Officer at BJ’s Restaurants.

This recognition comes after Custom Business Solutions assisted BJ’s with a rollout of 3,800 hand-held ordering devices from Touch Dynamic across the company’s 195 locations. In one of the industry’s largest hand-held ordering deployments, BJ’s announced last year its plans to migrate to tablets for servers as one of its four sales-driving initiatives that also includes third-party delivery, daily ‘brewhouse’ specials and new slow-roasting ovens to diversify its menu offering.

“We’re honored to be recognized by such a prestigious company, and this validates our philosophy of seeing our customers as partners,” said Custom Business Solutions CEO Art Julian. “Our entire team thanks BJ’s for acknowledging our efforts.”

Moving to a tablet ordering system equipped with POSitouch, BJ’s incumbent POS technology, provides the organization with numerous benefits including increased table turns and improved guest satisfaction. In addition, BJ’s Restaurants guests experience an increase in service levels, as the additional hardware can facilitate payments directly at the table.

Moving to a tablet ordering system loaded with POSitouch, BJ’s incumbent POS technology, equips service staff with superior tools enabling them to provide better hospitality and give a more personalized guest experience. By essentially eliminating many of the steps taken by a sever as part of the order entry process, BJ’s can deliver food and drinks to their guests faster, in a more seamless fashion, leading to improved guest satisfaction.

“This new way of ordering is improving the guest experience with faster, better service and more personalized attention for our guests,” added Krakower.

Julian adds, “BJ’s Restaurants has always been one of CBS’ most innovative technology partners. While we are humbled by the Supplier of the Year recognition, we know it would not have been possible if not for the innovation and dedication from both partners to make projects like the hand-held roll-out such a success.”

About BJ’s Restaurants, Inc.

BJ’s Restaurants, Inc. currently owns and operates 195 casual dining restaurants under the BJ’s Restaurant & Brewhouse®, BJ’s Restaurant & Brewery®, BJ’s Pizza & Grill® and BJ’s Grill® brand names. BJ’s Restaurants offer an innovative and broad menu featuring award-winning, signature deep-dish pizza complemented with generously portioned salads, appetizers, sandwiches, soups, pastas, entrees and desserts, including the Pizookie® dessert. Quality, flavor, value, moderate prices and sincere service remain distinct attributes of the BJ’s experience. All restaurants feature BJ’s critically acclaimed proprietary craft beers, which are produced at several of the Company’s Restaurant & Brewery locations, its two brewpubs in Texas and by independent third party craft brewers.

The Company’s restaurants are located in the 25 states of Alabama, Arizona, Arkansas, California, Colorado, Florida, Indiana, Kansas, Kentucky, Louisiana, Maryland, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Washington. Visit BJ’s Restaurants, Inc. on the Web at https://www.bjsrestaurants.com/ for locations and additional information.

About Custom Business Solutions

Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’ NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States.

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  • Custom Business Solutions Welcomes Chad Waite to Their National Sales Team Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announce today that Chad Waite has joined the company as a member of their National Sales Team. Chad will be responsible for assisting in NorthStar’s growth in the industry. He will be involved early in the product development cycle to help drive success. Waite's extensive national sales and management experience will be leveraged to help drive the success of CBS' products. Prior to joining CBS, Chad’s industry experience included work with organizations such as QSR Automations and HotSchedules, bringing success and growth to their products. “For me, the decision to join Custom Business Solutions was simple. Having known Art and Jeremy for a number of years and knowing their reputation and name in the POS industry, it was a no brainer for me.”  Chad continued on to say, “Their experience and trusted relationships in the industry provides the foundation for longevity and the close family environment adds that unique touch in providing stellar customer service and true partnerships. I am grateful and excited to contribute to the ongoing success of the organization.”  With more than 17 years of experience in the hospitality industry, Chad is going to be a benefit to CBS’s team. “Hiring someone like Chad is only going to help improve our client relationships and drive the growth of our product offerings to serve even more clients,” said Jeremy Julian, COO of CBS  Chad is originally from Ramona, CA, where he grew up in his family’s restaurants already learning about this industry at a young age. When he isn’t busy closing deals and building connections, Chad enjoys spending time with his kids and reading. Chad is also focused on personal growth and development, which only will help him succeed at CBS.   Chad Waite About Custom Business Solutions  Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc., is headquartered in Irvine, CA, with offices throughout the western United States.   
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