Our customer wants a new feature. Now what?

Say a customer has asked us to add a feature into one of our products, be it POSitouch, NorthStar Desktop, NorthStar Order Entry, or something else. What do you do with that?

Generally, Application Support will manage feature requests. But before getting App Support involved, we want to find out why the feature is being requested.

When someone asks for a feature, it’s because they want to accomplish something that they don’t have a way to do yet. Maybe there’s another way to do what they want, one that that can be implemented right now without waiting for development.

I know what they want; what do I do?

Once we know why the feature is important, the next step is to escalate the feature request to Application Support. We will work with the development teams at CBS, RDC, DBS, Paytronix, or wherever else we need to in order to get that feature built.

What will happen next?

Application Support publishes release notes with new software releases. When a new feature gets added for us, that feature will be listed in the release notes. We will also try to remind you personally when your feature got added.

If the customer wants to know the status, you may contact App Support at any time to find out when or if we expect the feature to make it into the product. Since App Support isn’t meant to be a customer-facing department, please simply tell the customer you are “checking on the status” and do not refer the customer to App Support.

Share

Want to know more about NorthStar products and services?

Request a Live Demo

News & Events

  • A New CBS Holiday Tradition – Recipe Book Edition

    Happy Thanksgiving from our families to yours.

    Thank you for your continued support and trust in CBS. We're grateful for each and every one of you.

    We're going back to the universal language of love and a symbol of families for many: food.

    At times when our family is away, food, or the warm memories of gatherings bring us home.

    Our CBS family is happy to share with you this recipe book of ourĀ favorite dishes to bring us all closer this holiday season. When we can't celebrate the holiday season with those we love, we hope that sharing our favorite recipes brings some bright joy to you and yours.

    Know that CBS is always here for you, there is always someone on the other side of a phone. If you just need someone to talk to, give us a call. We are here to not only support your restaurants but your people as well.

    Please enjoy these recipes from our families' kitchens and some of our client's kitchens.

     

World View
Monitor all of your active locations and vitals on a single page.

Find the problem, before it's a problem.
Find out how
Recipe Viewer
Manage recipes, replace training manuals, and update communication.

All from one location,
safe and secure.
Find out how
Free Podcast!
Don't miss out as The Restaurant Technology Guys review and discuss everything you need to know. From NRA to MURTEC and the tech in-between.
Tune in Now!
Real Time Web Analytics