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Hard Eight BBQ Selects NorthStar Order Entry for POS Solutions Across All Locations

Dallas, TX – June 26, 2023 – Hard Eight BBQ, a Texas-based, family-owned barbecue chain renowned for its authentic pit-smoked meats, is pleased to announce that it has chosen NorthStar POS, a product of Custom Business Solutions (CBS), as its point of sale (POS) system across all restaurant locations.

As part of Hard Eight BBQ’s commitment to integrating leading-edge technology with old-school culinary tradition, this partnership aims to enhance the dining experience by increasing efficiency and simplifying transactions for its customers.

“The decision to partner with Custom Business Solutions and implement the NorthStar POS system came after careful consideration,” said Matthew Perry, Hard Eight BBQ Chief Operating Officer. “We want to be the best at barbecue and leave the technology to the experts, like CBS. NorthStar is helping improve our speed of service with quicker processing through the lines. We believe NorthStar is an investment that will help us keep our personal touch of service and provide an even better service for our high-volume locations.”

NorthStar POS, a cloud-based solution, offers restaurants real-time business insights, enabling improved operations and enhanced customer experiences. Its features include integrated online ordering, advanced analytics, advanced customer displays, and loyalty programs, which Hard Eight BBQ is going to leverage.

“We are thrilled that Hard Eight BBQ has chosen NorthStar,” said Allie Haskell, Vice President of Client Engagement and Success at Custom Business Solutions. “Our products are designed to meet the demands of the hardworking restaurants, and we are confident that our innovative solutions will provide the perfect complement to Hard Eight BBQ’s fast-paced operations.”

With the successful implementation of NorthStar POS now completed at all Hard Eight BBQ locations, this is sure to be a lasting partnership. By combining Hard Eight BBQ’s passion for barbecue and Custom Business Solutions’ expertise in cutting-edge restaurant technology, this collaboration aims to set new standards for dining experiences in Texas and beyond. This is just the beginning. The implementation of NorthStar is not just a one-time project but rather the first milestone in a collaborative roadmap.

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About Hard Eight BBQ

Hard Eight BBQ is a family-owned and operated business that was started by the late Phillip Nivens and his wife Vicki, along with his son-in-law Chad Decker and wife Carie. The first location opened in 2003 in Stephenville, Texas. The Hard Eight Family enjoys sharing what they love; a fun atmosphere, delicious food, and some good ‘ole southern hospitality. Hard Eight is an authentic eating experience where you will be served “Texas Style” straight from the pit by the Pit Master who prepared your food.

About CBS NorthStar

Custom Business Solutions NorthStar provides innovative POS software for restaurants and hospitality businesses. Its cloud-based platform is designed to streamline operations, increase revenue, and improve the guest experience.  With over two decades of experience in the industry, Custom Business Solutions is committed to providing its customers with cutting-edge technology and exceptional service.

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Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.