One of the biggest challenges that restaurants face is providing quality customer service throughout the day. In upscale restaurants or casual dining locations with tableside service for guests, waiting to place an order or waiting for the ticket and payment processing are two areas where streamlining the process adds to the guest experience.
A point of sale system, also known as a restaurant POS system, provides the ideal solution. NorthStar offers various solutions to speed up the ordering process without compromising on customer service.
Table Side Improvements
Through the use of a tablet for waitstaff or a mounted display terminal on the table, customers can order at their convenience. The server can still welcome guests and provide information on specials or promotions, giving extra attention and customer service.
Then, when the guests are ready, they order using the terminal or the server uses a tablet or other device to enter the order. This immediately goes to integrated kitchen display systems that provide inventory management and speed up order preparation.
Customers’ preferences can be entered at the time of the order, helping to avoid waste and reducing the number of meals sent back for incorrect orders. At the same time, customers can request individual tickets by simply clicking a button, making it faster and more convenient for them to pay using the same secure terminal or device.
Kiosk Systems
Busy restaurants or restaurants offering takeout can streamline ordering by installing a kiosk in the lobby or elsewhere in the venue. Customers use the kiosk to place to-go orders or pre-order, making the process more efficient and reducing the staff required in these areas.
Mobile and Online Ordering
Similar to the kiosk systems, mobile and online ordering using NorthStar POS software solutions gives customers the freedom and ability to place orders and have their food ready when they arrive.
Giving customers the ability to order and pay for their meals using technology is ideal in any type of restaurant. This technology can be used even in a high-touch fine dining restaurant, with the server entering information on a device that provides immediate order placement with the kitchen, leading to higher levels of guest satisfaction.
To access a demo and discover how a NorthStar point of sale system will streamline your ordering process, call us at 800-551-7674 or send us a message.
