Search
Close this search box.

Introducing SupportNOW: Your Improved Self-Service Support Portal ⚡

We are excited to announce the launch of our brand new SupportNow portal, designed to enhance your support experience and empower you to log your own tickets and conveniently follow up on their progress.

We understand the importance of efficiency and accessibility when it comes to resolving any issues or concerns you may encounter while using our products or services. With the new SupportNow portal, we aim to provide you with a streamlined platform that simplifies the ticketing process and ensures a smoother support journey.

Key Benefits of the SupportNow Portal:

  • Self-Service Ticket Logging: With the new portal, you can now create support tickets at your convenience. By logging your own tickets, you can provide detailed information including screenshots about the issue you are facing, helping our support team understand your requirements more accurately from the start.
  • Real-Time Ticket Tracking: Stay up-to-date with the progress of your tickets through the portal’s real-time tracking feature. You will have complete visibility into the status of your issues, enabling you to plan and prioritize accordingly.
  • Seamless Follow-up: Our SupportNow portal allows you to easily follow up on your existing tickets. You can communicate directly with our support team, ask questions, provide additional information, or request updates, all within the portal. No more waiting for emails or phone calls to stay informed.

Getting Started:

To begin utilizing the SupportNow portal, simply follow these steps:

  • Visit the portal at https://custombusinesssolutions.zohodesk.com/
  • Enter your login credentials. If you haven’t registered yet, you can quickly create a new account.
  • Once logged in, you will be greeted with a user-friendly interface, allowing you to log new tickets, track existing ones, and interact with our support team effortlessly.

Please note that if you are an operator with multiple locations and wish to access them all within on portal log in – please submit this SupportNow sign-up form so we can ensure that you have the correct access.

We believe that the SupportNow portal will significantly improve the support experience for our valued clients like you. By leveraging this powerful tool, you can take control of your support journey, enjoy faster response times, and efficiently resolve any issues you may encounter.

Should you have any questions or require assistance with the portal, please don’t hesitate to reach out to our dedicated support team. We are here to guide you every step of the way.

Thank you for your continued trust and support. We look forward to serving you more!

Support service with headphones. Customer Support service logo template CBS NorthStar

more insights

Articles

Part 4 – The Lie: “Our Staff Won’t Adapt to New Technology”

A common concern among restaurant owners and managers is the belief that their staff won’t adapt to new technology. While change can be challenging, underestimating your team’s ability to learn and grow can hold your business back. Here’s why investing in modern technology and trusting your staff to adapt is essential for your restaurant’s success.

Read More »
Articles

Part 3 – The Lie: “We’ll Upgrade Our Technology When Things Slow Down”

The promise of upgrading technology “when things slow down” is a common refrain. While it may seem logical to wait for a quieter period, the reality is that there’s never a perfect time to upgrade. Delaying can result in missed opportunities that could significantly enhance your operations. Here’s why you should proactively embrace new technology now.

Read More »

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.