Take orders at the speed of sound. Grab every phone sale opportunity by digitizing your operations with kea.
Identify intelligent upsell opportunities on 100% of orders. Their natural language processing won’t suggest adding relish to your milkshake. Our AI learns your entire menu, possible customizations and combinations. It dynamically adapt to your constantly changing menu and improve as more people call in.
Compatible with any restaurant that uses Olo. For any returning guest, they will remember their name and order to build rapport. kea offers to place the same order again, so they can be on their way in 30 seconds or less.
Some people aren’t used to speaking to an AI, so upon request, one of kea’s live customer service representatives will jump in to help – and the guest doesn’t have to repeat themselves. If the call gets disconnected, then the live representative will call the guest back to complete the order.
When guests opt for delivery over in-store pickup, keas AI promptly dispatches the order to Olo, which in turn notifies DoorDash, Uber, Postmates, or Favor to complete the delivery.
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Our AI remembers your customers’ names and previous orders so that your customers feel like VIPs. kea’s customer service representatives are trained to know your menu like they’re a part of your restaurant’s team. They work behind the scenes in tandem with our voice AI to ensure the correct menu items are selected and processed. The customer service representatives monitor the call to provide high-quality customer service, and if there are any specific requests, they can jump in.
kea launched in 2018, whereas most voice AI solutions have launched within the last year or two. We have thoroughly tested our product over 5 years and have the experience and customer base to show for it. kea also has an essential “human in the loop”, so if there’s any confusion, our live customer service representatives can jump in, in real-time, without needing the customer to repeat themselves. AI offerings that use 100% AI typically have a 50% fail rate, meaning the caller hangs up because the AI didn’t understand or process the order.
You don’t have to worry about mass labor shortages, quick turnovers, or increasing wages. We save restaurants’ operating costs in 3 ways: 100% upselling, reducing labor costs, and removing phone lines. With only 3 months into using kea, Newk’s Eatery had been able to cut costs by eliminating 50% of the phone lines in the restaurants. And with our 100% upselling feature, we’ve proven to increase the average ticket size for our customers.
