POS Implementation Specialist
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The POS (Point of Sale) Implementation Specialist position serves as a client-facing branch of Custom Business Solutions, INC. This position requires a high level of client interaction in order to provide industry-defining implementation, support, and training for the company’s hardware and software-based POS system. An Implementation Specialist is required to travel extensively. This position acts as the CBS primary point of contact after-sales handoff for hardware, software, and other technical issues associated with their duties and responsibilities in getting a POS system installed, trained, and effectively running.

RESPONSIBILITIES:

  • Travel as required through the US with some international travel to implement POS Systems in a wide variety of hospitality environments.
  • Review all pertinent documentation prior to assigned installations to be fully prepared and knowledgeable.
  • Unpack and install hardware and configure software specific to client needs, if needed.
  • Facilitate successful implementations of software applications and functionality.
  • Document all activities in a manner compliant with the company’s quality procedures.
  • Work closely with internal company staff to manage workflow and communication.
  • Assist to resolve hardware and software-related issues at recently installed client sites.
  • Ensure that client satisfaction is maintained.
  • Escalate technical issues to the appropriate CBS department when needed.
  • Manage client satisfaction for the assigned project at a level that promotes goodwill, confidence, and credibility in order to exceed client expectations in terms of product, service, and support quality.
  • Assist with remote installation of products, support-related tasks, and other miscellaneous tasks when not in the field.
  • Provide functional training to the client’s staff, or direct the client on how and/or where to access training materials and programs.
  • Strong troubleshooting skills.
  • Ability to learn and keep current on services and applications.

QUALIFICATIONS:

  • Technical troubleshooting and reverse engineering abilities.
  • Strong interpersonal skills supported by strong analytical, problem-solving, and negotiating skills.
  • Hospitality or related client service field experience is a plus
  • Ability to work nights and weekends, and holidays as scheduled.
  • Strong written/verbal communication, organization, and prioritization skills.
  • Effective client service skills, which includes a positive attitude, helpful client interaction, and maintenance of ongoing client relationship.
  • Ability to travel.
  • Physically able to lift 20+ lb. boxes.
  • Must have and maintain a valid Driver’s License and Passport.
  • Must have and maintain a record of safe and competent driving.

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

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Jeramy Gordon January 28, 2022
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Account Executive
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We are experienced market leaders who know the restaurant industry like nobody else. We have been successfully leveraging our technology solutions in restaurants for over two decades – and like a fine wine, our solutions just keep getting better with age. 

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