Six Years and Millions of Customized Meals Later

Using an Integrated Point-of-Sale System by Custom Business Solutions, STACKED:Food Well Built Has Paved The Way for Tablet Ordering 

(Anaheim, CA) (Restaurant News Release) FSTEC – Custom Business Solutions Booth#408 (Sept. 14, 2017) – Six years after the first STACKED:Food Well Built restaurant opened in Torrance, the technology driving its customizable meals and welcoming hospitality has shown to be a game changer for the restaurant industry.

Five restaurants and millions of customized meals later, STACKED has built is own brand of customer experience using the industry’s first tablet point of sale system, developed by Custom Business Solutions (CBS), that integrates at-the-table ordering, kitchen operations and much more. At STACKED, guests can enjoy delicious burgers, salads, pizzas, mac n’ cheese, appetizers and desserts as they build their meal from the plate up with a fully customizable menu featuring hundreds of quality ingredients.

Each of the five STACKED locations use about 75 iPad Minis, and soon the company will be launching online ordering through the cloud-based point of sale system.

Hailed in 2011 by USA Today as the ‘future of restaurant ordering’ this digital system gives guests complete control over their meal from ordering what they want, to the timing of items from appetizers to entrée to dessert and even payment at their convenience. The cloud based system, now marketed by CBS as NorthStar Order Entry, has led the way for additional use of tablets in the restaurant, including hand-held tablets for servers, kiosks, online ordering and mobile ordering.

“At STACKED, technology drives the process, while great food drives the guest experience,” says STACKED co-founder Paul Motenko. “Our goal is to give the guest control over their experience and encourage them to order their meal exactly the way they want it, with no judgment, and the NorthStar system lets our restaurants achieve that every day. The ordering system also lets our servers, or concierges as we call them, focus on great hospitality.”

“The vision for STACKED accelerated technology adoption for ordering and kitchen management. Their success is testament to the concept and how at the core, technology is a means to deliver a better experience,” said Art Julian, Custom Business Solutions CEO.

About STACKED: Food Well Built

Six Years and Millions of Customized Meals Later:STACKED: Food Well Built is a full-service restaurant serving premium-quality, inventive and flavorful American favorites, where iPad technology serves as a platform for customization of incredible appetizers, burgers, pizzas, salads, sandwiches, mac ‘n’ cheese, shakes and desserts. Guests become culinary architects, building their meals exactly the way they want choosing from dozens of fresh ingredients and flavorful house-made sauces. Besides facilitating customization, the innovative ordering approach also lets guests control when they order and pay. And, it gives STACKED team members more time to deliver a greater level of hospitality than in a traditional, full-service restaurant. STACKED also offers a full-bar, replete with multiple, flat screen TVs, and stocked with rotating craft beers, premium wine selections, and top shelf liquor for inventive cocktails.

STACKED: Food Well Built was founded in 2011 by the former co-CEO’s of BJ’s Restaurants, Paul Motenko and Jerry Hennessy, who developed that brand into a national chain. STACKED has restaurants in Torrance, Cerritos, Thousand Oaks, San Diego and Huntington Beach. For more information about STACKED or employment opportunities, visit stacked.com, facebook.com/stackedrestaurants, twitter.com/foodwellbuilt, or instagram.com/stackedrestaurants.

About Custom Business Solutions

Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experiences. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA with offices throughout the Western United States. For more information, visit www.cbsnorthstar.com.

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Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.