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Advanced Depot Services Maintenance Contract

  • Live support 24/7
  • Priority service
  • Troubleshoot hardware problems by phone at no additional charge
  • CBS Field Service Technicians available at a reduced rate
  • Free loaner equipment if we can’t fix it onsite
  • Spare-in-the-air repair service – once the problem is identified, we send you a replacement even before you return your equipment (both parts and labor are covered)
  • All contract customers receive priority service over non-contract customers
  • When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate
point of sale technology

In addition to minimizing equipment downtime, the CBS Advanced Depot Services Contract provides savings and advantages over standard Time & Materials/C.O.D. Maintenance.

  • Field Service is billed at $110/hour (one hour minimum) plus applicable trip charges, materials, and taxes (regular T&M Field Service is billed at $170/hour with a one hour minimum plus applicable trip charges, materials, and taxes)
  • After hours and weekend Field Service calls are billed at $165/hour with a two hour minimum plus applicable trip charges, materials, and taxes (Regular T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)

NOTE: The customer is responsible for freight to CBS while CBS is responsible for freight to the customer. Escalation of freight is determined by type of equipment and/or the percentage of the system in for repair. If the equipment is not received by CBS within 30 days, an invoice will be sent for the cost of the replacement equipment that was shipped to the customer.

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News & Events

  • Microsoft Announces POSReady 2009 will Reach the End of its Extended Support.

    POSready09

    A notice to our POSitouch community:

    On April 9, 2019, Microsoft POSReady 2009 will reach the end of its extended support period with Microsoft.

    What does this mean and why should you care?

    We want you to care because we do. When a site is not up to date on these upgrades, it puts your sites at risk of PCI compliance violations. Not only are there fines for not being PCI compliant, but if you are breached/hacked, you are considered liable, which could result in additional fines.

     Here is something directly from the PCI Security Guide section 6.2: Ensure that all system components and software are protected from known vulnerabilities by installing applicable vendor-supplied security patches. Install critical security patches within one month of release.

    The bottom line is that if you’re using POSReady 2009 or any other unsupported system, it is very important that you update your POS operating system or get in touch with us to discuss upgrading as soon as possible. The team here is trained, knowledgeable and ready to assist.

     

     

    FAQ:

      What does the “end-of-support” mean? PCI Data Security Standard states that all systems used by parties processing credit cards be patched and supported by their respective vendors. Clients not using a supported operating system are not PCI compliant and must update to a supported operating system immediately. To sum this up, you will not be in the scope of PCI compliance and could face fines. PCI StandardsWhat is PCI? The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. Visit the PCI Security Standard website for more information.
    Am I running a different end-of-support Microsoft operating system? Below are several common POS operating systems released by Microsoft, and their respective end-of-support dates. Please review the list below and confirm the system you are running. If you are running an end-of-support version or need help to find out, please contact our team as soon as possible. Operating System: Windows XP Support Status: Support ended on April 8, 2014 Operating System: Windows Server 2003 Support Status: Support ended on July 14, 2015 Operating System: Windows Embedded for Point of Service (WEPOS) Support Status: Mainstream support ended on April 12, 2011. Extended support ended on April 12, 2016 Operating System: Windows Embedded 8 Industry Support Status: Support ended on January 12, 2016; must install Windows Embedded 8.1 Industry i to continue receiving updates and support Operating System: Windows Vista Support Status: Support ended on April 11, 2017 Operating System: Windows Embedded POSReady 2009 Support Status: Mainstream support ended on April 8, 2014. Extended support ends on April 9, 2019
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