Maintenance Contract Services

Hardware issues and equipment repair are handled with an onsite Field Service call. If the problem occurs after hours or on the weekend, 50% of your system must be down in order to receive service at no charge. All parts and labor are covered with the exception of customer abuse or neglect.

  • All billable Field Service calls during normal business hours are billed at a rate of $110.00/hour (plus materials) with no minimum
  • All contract customers receive priority service over non-contract customers
  • When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate

NOTE: If it has been more than one year since your system was installed, we require a $300 C.O.D. site inspection to review the type, quantity, and status of all of your equipment. In addition, we check your power to ensure that the best coverage is available. This charge is credited towards your contract. The customer may be responsible for repair costs in order to get the equipment to a maintainable status.

The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials Maintenance.

  • Field Service parts and labor are includedduring normal business hours with the exception of customer abuse or neglect.T&M Field Service is billed at $170/hour plus trip charges, materials, and taxes
  • After hours and weekend Field Service calls are billed at $165/hour with no minimum (T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)
  • If your equipment can’t be fixed onsite at the time of the Field Service call, CBS will either provide a loaner or like-for-like replacement at no charge.
CBS maintenance contract services

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News & Events

  • Custom Business Solutions Names Ann Tran as Director of Client Services

    (IRVINE, CA) 8.23.2019 – Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announces today that Ann Tran has been promoted to the role of Director of Client Services.

    Ann joined Custom Business Solutions six years ago and has advanced in the company, assuming positions of increasing responsibility. Most recently, she served as Implementation Services Manager with responsibility for project management, production/staging, database management and training. The implementation team serves clients nationwide as well as internationally through CBS’s engagement with clients in the cruise line industry. “Ann has consistently delivered world-class service to our clients on many projects over the years. Her leadership will continue to help CBS to achieve our objective of being the best partner to our clients in the restaurant technology industry. We are excited about her new role at CBS,” said Jeremy Julian, Chief Operating Officer of Custom Business Solutions. As Director of Client Services, Ann will be responsible for implementation, support services, central repair and field services. Her extensive restaurant and business experience will play a key role in continuing to provide excellent service delivery to clients.   About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA, with offices throughout the western United States.
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