Hardware issues and equipment repair are handled with an onsite Field Service call. If the problem occurs after hours or on the weekend, 50% of your system must be down in order to receive service at no charge. All parts and labor are covered with the exception of customer abuse or neglect.

• All billable Field Service calls during normal business hours are billed at a rate of $110.00/hour (plus materials) with no minimum
• All contract customers receive priority service over non-contract customers
• When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate

NOTE: If it has been more than one year since your system was installed, we require a $300 C.O.D. site inspection to review the type, quantity, and status of all of your equipment. In addition, we check your power to ensure that the best coverage is available. This charge is credited towards your contract. The customer may be responsible for repair costs in order to get the equipment to a maintainable status.

The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials Maintenance.

• Field Service parts and labor are included
during normal business hours with the exception of customer abuse or neglect.T&M Field Service is billed at $170/hour plus trip charges, materials, and taxes
• After hours and weekend Field Service calls are billed at $165/hour with no minimum (T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)
• If your equipment can’t be fixed onsite at the time of the Field Service call, CBS will either provide a loaner or like-for-like replacement at no charge.