Hardware issues and equipment repair are handled with an onsite Field Service call. If the problem occurs after hours or on the weekend, 50% of your system must be down in order to receive service at no charge. All parts and labor are covered with the exception of customer abuse or neglect.
NOTE: If it has been more than one year since your system was installed, we require a $300 C.O.D. site inspection to review the type, quantity, and status of all of your equipment. In addition, we check your power to ensure that the best coverage is available. This charge is credited towards your contract. The customer may be responsible for repair costs in order to get the equipment to a maintainable status.
The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials Maintenance.
We are experienced market leaders who know the restaurant industry like nobody else. We have been successfully leveraging our technology solutions in restaurants for over two decades – and like a fine wine, our solutions just keep getting better with age.