24/7/363 Support Keeps Your Business Technology Operating

We staff our 24×7 Support Center with CBS employees who are technically trained and passionate support professionals to ensure your call is always answered by a live analyst and handled in the most efficient manner possible.

At CBS, we recognize that your Point-of-Sale (POS) system is a high-availability, mission critical component of your business.

The objectives of our support team are to minimize the business disruption. Our support team is constantly trained and exposed to the most current hardware and software release versions to ensure their knowledge levels grow with our customer’s technology systems.

  • 24×7 Live Person Support
  • CBS-Hired & Trained Support Staff
  • Tiered Service Levels Measured End-to-End
  • Subject Matter Experts & Specialists
  • Real-Time Escalation Access to Development & Management Team
  • Immediate Dispatching Capabilities for Field Service
CBS POS Support Services

CBS has made substantial investments in best-in industry support technology tools that enhance the incident logging process and provide the support analysts with consistent, repeatable processes that guide them through the diagnostics and troubleshooting experience.

  • Exclusive Symptom-based Knowledge Management System
  • Customer Relationship Management (CRM) for Complete Incident Tracking & Reporting
  • Customer Specific Information System
  • Compliant Remote Access Tool
  • Online / Video Training Sessions
  • Continual Webinar Training
  • Virtual Lab Access
Contact Support

Contact the Custom Business Solutions Support Team


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News & Events

  • Custom Business Solutions Names Ann Tran as Director of Client Services

    (IRVINE, CA) 8.23.2019 – Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announces today that Ann Tran has been promoted to the role of Director of Client Services.

    Ann joined Custom Business Solutions six years ago and has advanced in the company, assuming positions of increasing responsibility. Most recently, she served as Implementation Services Manager with responsibility for project management, production/staging, database management and training. The implementation team serves clients nationwide as well as internationally through CBS’s engagement with clients in the cruise line industry. “Ann has consistently delivered world-class service to our clients on many projects over the years. Her leadership will continue to help CBS to achieve our objective of being the best partner to our clients in the restaurant technology industry. We are excited about her new role at CBS,” said Jeremy Julian, Chief Operating Officer of Custom Business Solutions. As Director of Client Services, Ann will be responsible for implementation, support services, central repair and field services. Her extensive restaurant and business experience will play a key role in continuing to provide excellent service delivery to clients.   About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA, with offices throughout the western United States.
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