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24/7 Support

CBS Support Services

Our knowledgeable Support Center staff is just a phone call away!

24/7/363 Support Keeps Your Business Technology Operating

We staff our 24×7 Support Center with CBS employees who are technically trained and passionate support professionals to ensure your call is always answered by a live analyst and handled in the most efficient manner possible.

 

At CBS, we recognize that your Point-of-Sale (POS) system is a high-availability, mission critical component of your business.

 

The objectives of our support team are to minimize the business disruption. Our support team is constantly trained and exposed to the most current hardware and software release versions to ensure their knowledge levels grow with our customer’s technology systems.

 

  • 24×7 Live Person Support
  • CBS-Hired & Trained Support Staff
  • Tiered Service Levels Measured End-to-End
  • Subject Matter Experts & Specialists
  • Real-Time Escalation Access to Development & Management Team
  • Immediate Dispatching Capabilities for Field Service

 

CBS has made substantial investments in best-in-industry support technology tools that enhance the incident logging process and provide the support analysts with consistent, repeatable processes that guide them through the diagnostics and troubleshooting experience.

 

  • Exclusive Symptom-based Knowledge Management System
  • Customer Relationship Management (CRM) for Complete Incident Tracking & Reporting
  • Customer Specific Information System
  • Compliant Remote Access Tool
  • Online / Video Training Sessions
  • Continual Webinar Training
  • Virtual Lab Access