24/7/363 Support Keeps Your Business Technology Operating

We staff our 24×7 Support Center with CBS employees who are technically trained and passionate support professionals to ensure your call is always answered by a live analyst and handled in the most efficient manner possible.

At CBS, we recognize that your Point-of-Sale (POS) system is a high-availability, mission critical component of your business.

The objectives of our support team are to minimize the business disruption. Our support team is constantly trained and exposed to the most current hardware and software release versions to ensure their knowledge levels grow with our customer’s technology systems.

  • 24×7 Live Person Support
  • CBS-Hired & Trained Support Staff
  • Tiered Service Levels Measured End-to-End
  • Subject Matter Experts & Specialists
  • Real-Time Escalation Access to Development & Management Team
  • Immediate Dispatching Capabilities for Field Service
CBS POS Support Services

CBS has made substantial investments in best-in industry support technology tools that enhance the incident logging process and provide the support analysts with consistent, repeatable processes that guide them through the diagnostics and troubleshooting experience.

  • Exclusive Symptom-based Knowledge Management System
  • Customer Relationship Management (CRM) for Complete Incident Tracking & Reporting
  • Customer Specific Information System
  • Compliant Remote Access Tool
  • Online / Video Training Sessions
  • Continual Webinar Training
  • Virtual Lab Access
Contact Support

Contact the Custom Business Solutions Support Team


Want to know more about NorthStar products and services?

Request a Live Demo

News & Events

  • Custom Business Solutions Welcomes Chad Waite to Their National Sales Team Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announce today that Chad Waite has joined the company as a member of their National Sales Team. Chad will be responsible for assisting in NorthStar’s growth in the industry. He will be involved early in the product development cycle to help drive success. Waite's extensive national sales and management experience will be leveraged to help drive the success of CBS' products. Prior to joining CBS, Chad’s industry experience included work with organizations such as QSR Automations and HotSchedules, bringing success and growth to their products. “For me, the decision to join Custom Business Solutions was simple. Having known Art and Jeremy for a number of years and knowing their reputation and name in the POS industry, it was a no brainer for me.”  Chad continued on to say, “Their experience and trusted relationships in the industry provides the foundation for longevity and the close family environment adds that unique touch in providing stellar customer service and true partnerships. I am grateful and excited to contribute to the ongoing success of the organization.”  With more than 17 years of experience in the hospitality industry, Chad is going to be a benefit to CBS’s team. “Hiring someone like Chad is only going to help improve our client relationships and drive the growth of our product offerings to serve even more clients,” said Jeremy Julian, COO of CBS  Chad is originally from Ramona, CA, where he grew up in his family’s restaurants already learning about this industry at a young age. When he isn’t busy closing deals and building connections, Chad enjoys spending time with his kids and reading. Chad is also focused on personal growth and development, which only will help him succeed at CBS.   Chad Waite About Custom Business Solutions  Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc., is headquartered in Irvine, CA, with offices throughout the western United States.   
World View
Monitor all of your active locations and vitals on a single page.

Find the problem, before it's a problem.
Find out how
Recipe Viewer
Manage recipes, replace training manuals, and update communication.

All from one location,
safe and secure.
Find out how
Free Podcast!
Don't miss out as The Restaurant Technology Guys review and discuss everything you need to know. From NRA to MURTEC and the tech in-between.
Tune in Now!
Real Time Web Analytics