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Custom Business Solutions, Inc.

24/7 Support

Support Request Form

The CBS Full Service Maintenance Contract provides savings and clients receive priority service over non-contract customers

  • Live support available 24/7
  • Priority service
  • Troubleshoot hardware problems by phone at no additional charge
  • CBS Field Service Technicians available at a reduced rate
  • Free loaner equipment if we can’t fix it onsite

CBS Support Center Contract

  • All contract customers receive priority service over non-contract customers
  • When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate

 

The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials/C.O.D. Maintenance.

 

  • Field Service is billed at $110/hour (one hour minimum) plus applicable trip charges, materials, and taxes (regular T&M Field Service is billed at $170/hour during regular business hours – with a one hour minimum – plus applicable trip charges, materials, and taxes)
  • After hours and weekend Field Service calls are billed at $165/hour with a two hour minimum plus applicable trip charges, materials, and taxes (regular T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)