The CBS Full Service Maintenance Contract provides savings and clients receive priority service over non-contract customers
Live support available 24/7
Troubleshoot hardware problems by phone at no additional charge
CBS Field Service Technicians available at a reduced rate
Free loaner equipment if we can’t fix it onsite
CBS Support Center Contract
All contract customers receive priority service over non-contract customers
When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate
The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials/C.O.D. Maintenance.
Field Service is billed at $110/hour (one hour minimum) plus applicable trip charges, materials, and taxes (regular T&M Field Service is billed at $170/hour during regular business hours – with a one hour minimum – plus applicable trip charges, materials, and taxes)
After hours and weekend Field Service calls are billed at $165/hour with a two hour minimum plus applicable trip charges, materials, and taxes (regular T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)
We are experienced market leaders who know the restaurant industry like nobody else. We have been successfully leveraging our technology solutions in restaurants for over two decades – and like a fine wine, our solutions just keep getting better with age.
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