• Live support available 24/7
• Priority service
• Troubleshoot hardware problems by phone at no additional charge
• CBS Field Service Technicians available at a reduced rate
• Free loaner equipment if we can’t fix it onsite

CBS Support Center Contract

• All contract customers receive priority service over non-contract customers
• When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate

The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials/C.O.D. Maintenance.

• Field Service is billed at $110/hour (one hour minimum) plus applicable trip charges, materials, and taxes (regular T&M Field Service is billed at $170/hour during regular business hours – with a one hour minimum – plus applicable trip charges, materials, and taxes)
• After hours and weekend Field Service calls are billed at $165/hour with a two hour minimum plus applicable trip charges, materials, and taxes (regular T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)