• Live support available 24/7
  • Priority service
  • Troubleshoot hardware problems by phone at no additional charge
  • CBS Field Service Technicians available at a reduced rate
  • Free loaner equipment if we can’t fix it onsite

CBS Support Center Contract

  • All contract customers receive priority service over non-contract customers
  • When new releases become available, upgrades are provided at no charge and training/installation are billed at the discounted rate

The CBS Full Service Maintenance Contract provides savings and advantages over standard Time & Materials/C.O.D. Maintenance.

  • Field Service is billed at $110/hour (one hour minimum) plus applicable trip charges, materials, and taxes (regular T&M Field Service is billed at $170/hour during regular business hours – with a one hour minimum – plus applicable trip charges, materials, and taxes)
  • After hours and weekend Field Service calls are billed at $165/hour with a two hour minimum plus applicable trip charges, materials, and taxes (regular T&M Maintenance Field Service is billed at $250/hour with a two hour minimum plus applicable trip charges, materials, and taxes)

Want to know more about NorthStar products and services?

Request a Live Demo

News & Events

  • Custom Business Solutions Signs POS Solutions As Newest NorthStar Point of Sale Dealer (IRVINE, CA) June 11, 2018 – Custom Business Solutions (CBS), a leading hospitality technology software developer and service provider, today announces it has signed POS Solutions as its newest NorthStar point of sale system dealer. POS Solutions will now offer NorthStar to its base of Central Texas restaurant operators, helping them improve operations and enhance the guest experience while better managing payments, inventory and more. (more…)
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