From the desk of Allie Haskell
Hey you, did you know it’s May?!

Software Updates

Our latest release, NorthStar 4.9.2, is now available on the App Store. This
launch is one of our biggest to date, with a plethora of new features, numerous
enhancements, and bug fixes aimed at helping you drive innovation and improve
client experience across the platform.

Welcome to CBS

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NorthStar is now powering Eddie Merlot’s, a chain of upscale, contemporary American steakhouse restaurants across the US! By collaborating with NorthStar, Eddie Merlot’s is streamlining processes and increasing table turns to better serve their customers.

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Texas-based Hard Eight BBQ is a family-owned and operated chain of barbecue restaurants that has been voted one of the best BBQ joints in the state. By the way, their mouth-watering brisket is not to be missed. If you happen to be in the area, drop by and discover how NorthStar is collaborating with them to enhance their already excellent customer experience.

CBS in the News

Hospitality Technology
(HT) editors caught up with Custom Business Solutions, known for its
award-winning NorthStar Restaurant Management Software, at MURTEC in Las Vegas
March 6-8.  

For a recap of the three informative days of MURTEC, visit


NorthStar has been named one of the top restaurant management Software providers in 2023 – check the full article out here.


In this article, you’ll find a wealth of information about NorthStar’s recent initiatives and the clients we support.

Trade Show Updates
The trade show circuit has been in full swing, and we’ve had a busy start to the year! In April, we attended the following two shows.


CBS NorthStar

TRUNOCon 2023 is a partner conference and niche specific to Grocerants. Bet you didn’t know that NorthStar works in Grocerants streamlining the prepared food sections for retailers and 3rd party delivery issues that they are facing. 

Restaurant Leadership Conference 

CBS NorthStarOnce again Phoenix, AZ hosted the 2023 Restaurant Leadership Conference.  A range of interesting discussions were hosted on the main stage at this highly engaging event, which brought restaurant leaders from across the country together. The topics covered were diverse, from Subway CEO John Chidsey’s open discussion about the sandwich chain’s previous mistakes (now rectified) and sale process, to Derek Jeter, the Yankees’ legendary figure, sharing his insights on parenting.


The complete sell-out of the conference further emphasized the significance of the topics discussed. During the event, a range of issues facing the restaurant industry were highlighted, such as labor challenges, ever-evolving technology trends, and the uncertain macroeconomic environment ahead.


For those who were unable to attend the conference, read this blog post to read about six key takeaways …. 

We’re moving full steam ahead! Come join us at this year’s NRA in the Windy City of Chicago from May 20th to the 23rd. Don’t forget to swing by booth #6052 to check out the awesome things CBS NorthStar has been working on this year.

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Fun fact: Did you know that Americans consume about 20 billion hot dogs each year? That’s enough to circle the Earth about 32 times, or to stretch from New York City to Los Angeles more than five times! The most popular day for hot dog consumption is Independence Day, with an estimated 150 million hot dogs eaten on that day alone.

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.