The Melting Pot to Introduce Tablet-Based Ordering Nationwide: Hospitality Technology

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The Melting Pot Restaurants Inc. has announced plans to introduce NorthStar Order Entry, the tablet-based omni-channel ordering system developed by Custom Business Solutions, Inc. (CBS), in all of its 125+ U.S. restaurants, as well as some international locations.

The announcement follows a test phase in several company-owned and franchised locations where use of the cloud-based POS tablet software system from CBS yielded immediate improvements in guest satisfaction, service and operational efficiencies, according to Mike Lester, president of The Melting Pot.

By December 2017 The Melting Pot intends to have NorthStar Order Entry 100 percent implemented across all Melting Pot locations system wide.

Tablet-based ordering technology is providing leading restaurant chains like The Melting Pot with new solutions to improve how they operate and compete. Among the attributes provided by CBS and its NorthStar Order Entry: CBS’s restaurant/hospitality experience and iOS familiarity; NorthStar’s robust cloud-based system; ease of server and staff training; the opportunity for future integration and customization; increased data security and Payment Card Industry compliance; data redundancy; improved customer service; and better real-time data management.

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