The Melting Pot to Introduce Tablet Ordering Nationwide: Full Service Restaurants

The Melting Pot Restaurants announced plans to introduce NorthStar Order Entry, the innovative tablet-based omni-channel ordering system developed by Custom Business Solutions (CBS), in all of its more than 125 U.S. restaurants, as well as some international locations.

The announcement follows a test phase in several company-owned and franchised locations where use of the cloud-based POS tablet software system from CBS yielded immediate improvements in guest satisfaction, service and operational efficiencies, according to Mike Lester, president of The Melting Pot.

“By December 2017 we intend to have NorthStar Order Entry 100 percent implemented across all Melting Pot locations system wide,” Lester says.

Tablet-based ordering technology is providing restaurant chains like The Melting Pot with new solutions to improve how they operate and compete. “In our case, after careful review of many systems, we chose NorthStar Order Entry because it met a long list of attributes that we see as important as we continue to grow,” Lester says.

He cited among those attributes provided by CBS and its NorthStar Order Entry: CBS’s restaurant/hospitality experience and iOS familiarity; NorthStar’s robust cloud-based system; ease of server and staff training; the opportunity for future integration and customization; increased data security and Payment Card Industry compliance; data redundancy; improved customer service; and better real-time data management.

“Clearly, CBS’s NorthStar Order Entry had the most checks in the yes column of our list,” Lester says.

Art Julian, founder and CEO of CBS, says, “We’re pleased to have been chosen by The Melting Pot as a partner in their strategy for success.”

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Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.