Top 10 Mistakes With Restaurant POS Systems

Many of our customers at NorthStar have used various POS (Point of Sale) systems in their restaurants in the past. These systems have failed, lacked efficiency, flexibility, or easy use for restaurant employees and guests trying to place an order or make a payment.

We have compiled a list of the top ten mistakes we see in many of the POS systems used in the restaurant industry today. We have carefully created POS solutions that eliminate these issues, providing an effective, streamlined, and efficient way to take orders and payments from apps, websites, table kiosks, and traditional POS systems.

The mistakes we see include:

  • Not choosing a US-based provider – this leads to difficulty in obtaining tech support, integration of the system, and troubleshooting any problems.
  • Choosing based on price – the lowest priced systems typically offer the fewest features and functions, leaving you without the services your guest want.
  • Not understanding the needs – it is easy to be caught up in a few good features and miss the features that are not available unless you are clear on what you need.
  • Integration considerations – not all POS systems integrate with your in-house payment systems.
  • Not considering the hardware – look carefully at the type of reader, scanner, or other hardware required.
  • Not considering customization – our POS systems can be customized to your needs.
  • Customer service – be sure to consider the level of customer service through the POS provider.
  • Downtime – review the uptime and downtime for the POS system.
  • Talk to current users – ask for a few restaurants using the system and follow up with a phone call or email.
  • Choose a restaurant specific system – NorthStar only provides POS services for the restaurant industry.

For a live demo, contact us today.

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Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.