What is a Grocerant?

In the ever-evolving landscape of food distribution, we find ourselves navigating a world far more fluid than its historical counterparts. Traditionally, consumers relied heavily on supermarkets for their meat, dry goods, and fresh produce needs. Dining out at local restaurants was reserved for special occasions or when convenience beckoned. However, the lines distinguishing these culinary avenues have gradually blurred. It’s worth noting that the largest food retailer in the United States today is none other than Walmart, and the trend of Americans embracing online food purchases is on the rise.

Rewind to 1985, and you’d discover that roughly 60% of all food sales transpired within the grocery aisles, with a modest 40% taking place in restaurants and other food service establishments. Fast forward to the present day, and the tables have turned. Expenditures at food service outlets now account for over half of the staggering $1.6 trillion in total food sales, edging out traditional grocery retail by a slim margin of approximately 1%.

Initially, the term “grocerants” referred to a novel concept: grocery stores offering in-store dining experiences and fresh, prepared foods that were either ready to eat or easy to heat. This innovative approach, often dubbed “food service at grocery stores,” aimed to recapture customers’ interest by delving into the realm of the restaurant business.

In recent years, however, the term “Grocerant” has metamorphosed into a far-reaching trend. It now encompasses the sale of retail food items designed for immediate consumption or effortless heating. What was once a strategic gambit for major grocers has transcended the confines of traditional grocery stores. The challenge lies in the fact that convenience stores, mass merchandisers, airports, online platforms, drug stores, and virtually any entity capable of crafting meal solutions tailored to time-starved consumers can readily embrace the grocerant movement.

Grocerant (noun):

Definition: A hybrid term derived from “grocery” and “restaurant,” referring to a retail establishment or section within a store, typically a supermarket, that offers a diverse range of ready-to-eat or ready-to-heat food options for immediate consumption by customers. Grocerants often provide in-store dining facilities and fresh, prepared foods, blurring the lines between traditional grocery retail and foodservice, catering to consumers seeking convenient meal solutions. The term encompasses a trend where various businesses, including convenience stores, mass merchandisers, airports, online platforms, and others, may also offer meal solutions tailored to time-constrained consumers, thus expanding the grocerant concept beyond conventional grocery stores.

For younger consumers, convenience and affordability take center stage when seeking meal solutions. While the grocerant concept undoubtedly provides an answer to these demands, it finds itself amidst a fierce contest. Emerging players in the form of grocery delivery services, online ordering platforms, mobile applications, and pioneering store formats like Amazon Go all compete for a slice of the action.

Just as the boundaries separating different food channels have blurred over the past few decades, we anticipate the continued dissolution of distinctions between retail food service and traditional restaurants. This transformation, in all likelihood, will be catalyzed by ever-evolving technologies that promise to reshape the industry landscape in unforeseeable ways.

And, you’ll be shocked to hear this but… NorthStar is on the cutting edge of merging solutions to assist with creating and scaling the grocerants of the future.

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Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

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Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.