JJOvationPodcast CBS NorthStar

We are bursting with excitement to share that our recently scored an invitation as a guest on the absolutely fabulous Give an Ovation podcast, hosted by the one and only Zack Oates.  Jeremy talks about his fervor for customer experience and how it work wonders in helping businesses create unforgettable moments for their cherished clients.

Give an Ovation is a podcast that shines a spotlight on the most inspiring tales of entrepreneurs, leaders, and trailblazers who are leaving a positive mark on their industries and communities. Not only that, but they also dish out practical tips and enlightening insights on how to catapult your business to new heights, elevate your customer service game, and cultivate an army of loyal fans.

Just another reason we are happy to call them Partners.

In case you were not aware, we are thrilled to inform you that NorthStar has been fully implemented and is now a certified solution provider for Ovation. This exciting development means that NorthStar can seamlessly integrate with Ovation, offering you a comprehensive and efficient solution. Experience the power of our integrated services and elevate your business with NorthStar and Ovation.

But first, listen to what Jeremy has to say …..

Here are a few highlights from this episode:

What is the most important aspect of the guest experience nowadays?

Connection.

“It’s connection to the brand and connection to the experience. I think it’s connection to what it is that you’re offering value to that customer again . . .

It’s the guest connection to getting what is expected from that brand and what ultimately creates the loyalty. “

What are some successful skills or tactics you’ve tried lately?

“In the tech space, it’s as much about staying connected as it is about being present. I mean, it was really tough through Covid the last couple of years, because you weren’t as present with those people. But as you would share experiencing us inside of a brand with customers that are existing customers, or previous customers, or whatever you can see, the level of genuine connection that we have with people.“

Who deserves an Ovation in the industry?

Carl Osbourn & Meredith Sandland, authors of “Delivering The Digital Restaurant, The Path to Maturity”

“They have this whole idea of digital and in person really really mapped out in both of their books. And and if you Haven’t already found who they are, they’re doing some really, really amazing stuff on the restaurant side.”

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.