Services
Buying restaurant technology is the easy part. Getting it specified, configured, installed across every location, supported at 2am and repaired when it fails is where most brands end up managing four vendors. CBS NorthStar does all of it, with one phone number.
Available on the NorthStar platform, and on the POS you already run.
All Services
Each one stands on its own and is sold on its own. Most operators start with one and consolidate the rest once they stop having to arbitrate between vendors.
On-site repair at your locations, in all 50 states.
Live people on the phone, 363 days a year.
The replacement ships before the broken one comes back.
Networks, servers, firewalls and backups, watched.
Multi-site deployment, managed end to end.
Equipment arrives store-ready, not in a plain box.
Buy from the people who service it after.
Tell us what keeps going wrong. We will say which service fixes it, and which ones you do not need yet.
Talk to our team →Start Here
What This Is
Restaurant technology services cover everything that happens around the equipment rather than inside it: specifying and sourcing it, configuring it before it ships, deploying it across locations, supporting the people using it, repairing it when it fails, and managing the infrastructure it runs on.
CBS NorthStar has provided all seven since 1994, out of Irvine, California with field offices in San Diego, Dallas, Houston and Denver. Services are available whether or not the point-of-sale platform came from us. Most operators arrive needing one of them and discover over time that the value was never in any single service. It was in not having to arbitrate between the vendors providing them.
The Vendor Problem
The hardware supplier, the integrator, the network provider and the support desk are each doing their job correctly, and the store is still down, because the fault sits in the space between them and nobody owns that space.
One team across the whole lifecycle removes the argument. The people who specified the equipment configured it, the people who configured it installed it, and the people who installed it answer the phone when it breaks.
Who We Serve
CBS NorthStar has supported hospitality and retail operators since 1994, out of Irvine, California with field offices in San Diego, Dallas, Houston and Denver and technicians positioned across the country. Services scale from a single site to five-hundred-unit brands, and the shape changes rather than the availability.
Franchise groups are a common fit, because one agreement across independently owned locations gives the franchisor consistent standards without making every owner negotiate their own contract or vet a vendor of their own.
Already With Us
Current customers, start here. You do not need the quote form below.
Open a new ticket, check status on an existing one, and review your history. Available any time.
Support request forms, CBS Assist, and the 24/7 options for contracted and non-contracted customers.
For anything stopping the business. Live 24 hours a day, 363 days a year.
Questions, Answered
Start Somewhere
You do not need a plan for all seven. Tell us the one thing that keeps going wrong, and how many locations it is happening at, and we will tell you honestly which service fixes it, which ones you do not need yet, and which one you could reasonably keep doing yourselves.
Prefer to talk? Call (800) 551-7674. Already a customer with an issue? Use the support page instead.
