24x7 Help Desk and Support

We keep your uptime so you can get some down time.

Enjoy 24x7 live support

Our 24×7 support desk means you can get help and find answers to questions as soon as they come up.

  • CBS-hired and trained resources
  • Product and Subject Matter Experts (SMEs)  
  • Real-time escalations and access
  • Team built around understanding operational urgency

Get all the tools you need - in one place

CBS continues to invest in creating an integrated support system stack. Linking our tools and integrating them within our products allows us to be more proactive in diagnosing and solving problems.  

  • Incident tracking with portal access to see updates as they happen on tickets 
  • Compliant remote access tools
  • Real-time system monitoring 
  • Integrated support systems 

Receive help from cross-trained experts

Our cross-functional teams combine expertise from different departments and backgrounds, which means quicker resolution times and increased efficiency. 

  • Leadership stake from Development, CX, and Support  
  • Direct access to escalation into all teams within CBS

Advantages of 24x7 Support

Relationships matter, and you matter to us. When it comes to running a successful business, having reliable support is key.

The team that supports you should be available when you need them so that your operations are not hindered. That’s why 24/7/363 support is essential for businesses of all sizes – from small single operators, franchises, and enterprise accounts. 

With round-the-clock technical support, you can rest assured that your business technology will stay up and running no matter the time of day or night.

Whether you need assistance with updates, setting up new hardware, or troubleshooting any tech issue that arises, 24×7 support ensures that there’s always a knowledgeable technician available to help. 

Support NOW options:

Don't have a contract but curious?

There are plenty of support options to fit your many needs.

effective, enthusiastic & quick.

Can't find your answer? We have them.

Frequently Asked Questions

NorthStar’s 24×7 Support Desk (or Help Desk) is a team of experts that provides 24-hour support for CBS products.

Customers who receive 24×7 support are able to resolve problems much quicker, which can help them minimize the impacts on their business.

If there is an emergency preventing your business from operating (for example, the POS is down or the restaurant is unable to process orders), calling the emergency support line is the best way to get help:

Yes. CBS NorthStar provides an integrated ticketing system. Customers can create new tickets online and review the status of their open tickets at any time.

CBS NorthStar is never “closed.” Support is always available. There are only two days of the year when Support is reduced to handle emergencies only: Thanksgiving day and Christmas day.