24x7 Help Desk and Support

We keep your uptime so you can get some down time.

Enjoy 24x7 live support

Our 24×7 support desk means you can get help and find answers to questions as soon as they come up.

  • CBS-hired and trained resources
  • Product and Subject Matter Experts (SMEs)  
  • Real-time escalations and access
  • Team built around understanding operational urgency

Get all the tools you need - in one place

CBS continues to invest in creating an integrated support system stack. Linking our tools and integrating them within our products allows us to be more proactive in diagnosing and solving problems.  

  • Incident tracking with portal access to see updates as they happen on tickets 
  • Compliant remote access tools
  • Real-time system monitoring 
  • Integrated support systems 

Receive help from cross-trained experts

Our cross-functional teams combine expertise from different departments and backgrounds, which means quicker resolution times and increased efficiency. 

  • Leadership stake from Development, CX, and Support  
  • Direct access to escalation into all teams within CBS

Advantages of 24x7 Support

Relationships matter, and you matter to us. When it comes to running a successful business, having reliable support is key.

The team that supports you should be available when you need them so that your operations are not hindered. That’s why 24/7/363 support is essential for businesses of all sizes – from small single operators, franchises, and enterprise accounts. 

With round-the-clock technical support, you can rest assured that your business technology will stay up and running no matter the time of day or night.

Whether you need assistance with updates, setting up new hardware, or troubleshooting any tech issue that arises, 24×7 support ensures that there’s always a knowledgeable technician available to help. 

Support NOW options:

Don't have a contract but curious?

There are plenty of support options to fit your many needs.

effective, enthusiastic & quick.

Can't find your answer? We have them.

Frequently Asked Questions

NorthStar’s 24×7 Support Desk (or Help Desk) is a team of experts that provides 24-hour support for CBS products.

Customers who receive 24×7 support are able to resolve problems much quicker, which can help them minimize the impacts on their business.

If there is an emergency preventing your business from operating (for example, the POS is down or the restaurant is unable to process orders), calling the emergency support line is the best way to get help:

Yes. CBS NorthStar provides an integrated ticketing system. Customers can create new tickets online and review the status of their open tickets at any time.

CBS NorthStar is never “closed.” Support is always available. There are only two days of the year when Support is reduced to handle emergencies only: Thanksgiving day and Christmas day.

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.