24x7 Help Desk and Support

We keep your uptime so you can get some down time.

Enjoy 24x7 live support

Our 24×7 support desk means you can get help and find answers to questions as soon as they come up.

CBS-hired and trained resources
Product and Subject Matter Experts (SMEs)
Real-time escalations and access
Team built around understanding operational urgency

Get all the tools you need - in one place

CBS continues to invest in creating an integrated support system stack. Linking our tools and integrating them within our products allows us to be more proactive in diagnosing and solving problems.

Incident tracking with portal access to see updates as they happen on tickets
Compliant remote access tools
Real-time system monitoring
Integrated support systems

Receive help from cross-trained experts

Our cross-functional teams combine expertise from different departments and backgrounds, which means quicker resolution times and increased efficiency.

Leadership stake from Development, CX, and Support
Direct access to escalation into all teams within CBS

Advantages of 24x7 Support

Relationships matter, and you matter to us. When it comes to running a successful business, having reliable support is key.

The team that supports you should be available when you need them so that your operations are not hindered. That’s why 24/7/363 support is essential for businesses of all sizes – from small single operators, franchises, and enterprise accounts.

With round-the-clock technical support, you can rest assured that your business technology will stay up and running no matter the time of day or night.

Whether you need assistance with updates, setting up new hardware, or troubleshooting any tech issue that arises, 24×7 support ensures that there’s always a knowledgeable technician available to help.

Support NOW

Support NOW options:

Support Self-service Portal
CBS Assist
Support Contract Request Form (below):

Don't have a contract but curious?

There are plenty of support options to fit your many needs.

Learn More

effective, enthusiastic & quick.

“The NorthStar product is unlike anything on the market today. With its five integrated ordering modes all controlled from one online database, it maximizes the flexibility of the technology and allows us to capture more sales in more places more often.”

Restaurant POS/IT Consultant

“The NorthStar team is incredibly attentive to my business’s needs. As we’ve grown and added additional units, our needs have evolved and the team at NorthStar has been there every step of the way.”

Co-Owner and Executive Chef

"We want to be the best at barbecue and leave the technology to the experts, like CBS. NorthStar is helping improve our speed of service with quicker processing through the lines. We believe NorthStar is an investment that will help us keep our personal touch of service and provide an even better service for our high-volume locations."

Chief Operating Officer

Frequently Asked Questions

What is CBS NorthStar's 24x7 Support Desk?

NorthStar’s 24×7 Support Desk (or Help Desk) is a team of experts that provides 24-hour support for CBS products.

What are the benefits of 24x7 support?

Customers who receive 24×7 support are able to resolve problems much quicker, which can help them minimize the impacts on their business.

What is the best way to reach CBS NorthStar if there is an emergency?

If there is an emergency preventing your business from operating (for example, the POS is down or the restaurant is unable to process orders), calling the emergency support line is the best way to get help:

Emergency line – (800) 551-7674, option 1, option 9

Does CBS NorthStar have a self-service ticketing portal?

Yes. CBS NorthStar provides an integrated ticketing system. Customers can create new tickets online and review the status of their open tickets at any time.

What days is CBS NorthStar closed for support?

CBS NorthStar is never “closed.” Support is always available. There are only two days of the year when Support is reduced to handle emergencies only: Thanksgiving day and Christmas day.