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Nationwide Service by Experts

Expert help on-site when you need it.

Get expert support from on-site field technicians

Rest easy with our nationwide service plans. CBS products are supported by company-hired and trained Field Technicians in many areas of the country and provides a nationwide network that can deliver responsive onsite service. With a high level of success, we’re able to meet or beat defined Service Levels, and we employ a customer service-focused mindset that puts your business first.

We deliver on our promises

Our Field Service Team is closely managed to ensure we meet the service level commitments established with our customers. A CBS Field Technician arrives at your site fully equipped with parts and service equipment in hand to assist with getting your POS System up and running without delay. For all full contract customers, once the service issue is repaired, the CBS Field Technician will complete a preventative maintenance walk-through “Health Check” to proactively identify and address potential problem areas before it presents downtime for your business.

Stay in the loop at every step

Our fully integrated electronic work order system provides instant notification to each field technician of a service call and provides them with the details needed to promptly respond to service issues. Additionally:

  • We provide prompt Estimated Time of Arrivals (ETAs)
  • Many sub-assembly repairs are performed quickly onsite
  • The i-WorkOrder tool integrates seamlessly with our CRM/Call Management System
  • Work performed and parts used are captured for reporting and inventory management

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Frequently Asked Questions

What is meant by nationwide service?

Nationwide service is service that can be performed anywhere in the United States in the event that your equipment is damaged or malfunctions. CBS NorthStar services its own cloud-based point of sale, as well as popular legacy systems.

How does nationwide service work?

When a customer has an equipment issue, CBS NorthStar dispatches an expert field technician to take care of the problem and get the customer back up and running as quickly as possible.

Do I need nationwide service?

Nationwide service is important for receiving prompt repairs from service technicians you can trust and who understand your business.

What happens if on-site repairs aren't possible?

CBS’s Central Repair Center stocks a complete inventory of spare service parts and equipment to allow for quick, often same-day, turnaround on most repair actions. Not only does CBS repair the equipment to full manufacturer’s operating specifications, but the equipment is cleaned and refurbished to be nicely presentable to customers.

What kinds of equipment does CBS NorthStar service?

CBS NorthStar services the following:

  • POS Terminals
  • POS Printers
  • Cash Drawers
  • Mag-Stripe Readers (MSR)
  • Back Office PCs
  • Back Office Servers
  • Touch Screens / Monitors
  • Handheld Equipment
  • Hubs / Switches
  • I/O Units
  • Scanners

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.