Advanced Depot Services

Minimize equipment downtime with spare-in-the-air and priority service.

Get priority troubleshooting right when you need it

With our advanced depot service, you get live, priority service and support 24/7. We’ll help you troubleshoot hardware problems over the phone at no additional charge, and our expert field service technicians will make on-site visits at a reduced rate. If we can’t fix it on site, we’ll provide you with free loaner equipment to tide you over.

Prevent problems by keeping your system up-to-date

When new releases become available, we’ll provide you with an upgrade at no additional charge, and training/installation is billed at a discounted rate. This helps to prevent future problems and disruptions that could cost you valuable business.

Resolve hardware issues quickly with spare-in-the-air service

Someone spilled a drink on an important piece of hardware? No problem. Once we’ve identified the device in need of repair, we’ll send you a replacement even before you return your equipment.

“The NorthStar product is unlike anything on the market today. With its five integrated ordering modes all controlled from one online database, it maximizes the flexibility of the technology and allows us to capture more sales in more places more often.”

Restaurant POS/IT Consultant

“The NorthStar team is incredibly attentive to my business’s needs. As we’ve grown and added additional units, our needs have evolved and the team at NorthStar has been there every step of the way.”

Co-Owner and Executive Chef

"We want to be the best at barbecue and leave the technology to the experts, like CBS. NorthStar is helping improve our speed of service with quicker processing through the lines. We believe NorthStar is an investment that will help us keep our personal touch of service and provide an even better service for our high-volume locations."

Chief Operating Officer

Frequently Asked Questions

What is Advanced Depot Services by CBS NorthStar?

Advanced Depot Services are for restaurants that want extra peace of mind through priority maintenance, upgrades, and repairs. These services go above and beyond to minimize downtime and ensure systems are up-to-date.

What is meant by priority service?

With Advanced Depot Services, customers who have a contract with CBS NorthStar receive priority over those that don’t.

What are the benefits of Advanced Depot Services?

CBS NorthStar’s Advanced Depot Services provide several key benefits, including:

priority service with 24/7 live support so there’s no waiting
fast on-site service with experts so that issues are resolved quickly
spare-in-the-air parts replacement to minimize downtime
reduced rates for on-site repairs
and more

Who should use Advanced Depot Services?

CBS NorthStar’s Advanced Depot Services are ideal for businesses that want to keep their systems up-to-date and minimize interruptions.

What is required to use Advanced Depot Services?

If it has been more than one year since your system was installed, CBS NorthStar may require a site inspection to review the type, quantity, and status of all of your equipment. This review is necessary to ensure the equipment is maintainable.