Advanced Depot Services

Minimize equipment downtime with spare-in-the-air and priority service.

Get priority troubleshooting right when you need it

With our advanced depot service, you get live, priority service and support 24/7. We’ll help you troubleshoot hardware problems over the phone at no additional charge, and our expert field service technicians will make on-site visits at a reduced rate. If we can’t fix it on site, we’ll provide you with free loaner equipment to tide you over.

Prevent problems by keeping your system up-to-date

When new releases become available, we’ll provide you with an upgrade at no additional charge, and training/installation is billed at a discounted rate. This helps to prevent future problems and disruptions that could cost you valuable business.

Resolve hardware issues quickly with spare-in-the-air service

Someone spilled a drink on an important piece of hardware? No problem. Once we’ve identified the device in need of repair, we’ll send you a replacement even before you return your equipment.

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Frequently Asked Questions

Advanced Depot Services are for restaurants that want extra peace of mind through priority maintenance, upgrades, and repairs. These services go above and beyond to minimize downtime and ensure systems are up-to-date.

With Advanced Depot Services, customers who have a contract with CBS NorthStar receive priority over those that don’t.

CBS NorthStar’s Advanced Depot Services provide several key benefits, including:

  • priority service with 24/7 live support so there’s no waiting
  • fast on-site service with experts so that issues are resolved quickly
  • spare-in-the-air parts replacement to minimize downtime
  • reduced rates for on-site repairs
  • and more

CBS NorthStar’s Advanced Depot Services are ideal for businesses that want to keep their systems up-to-date and minimize interruptions.

If it has been more than one year since your system was installed, CBS NorthStar may require a site inspection to review the type, quantity, and status of all of your equipment. This review is necessary to ensure the equipment is maintainable.

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.