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Rollout Management

Roll out 300 locations without running it yourself.

A nationwide POS rollout goes wrong in the gaps: the site nobody surveyed, the equipment that shipped unconfigured, the installer who never called back. CBS NorthStar runs the whole sequence under one project manager and one phone number, from survey to the day you sign off.

Scope your rollout → Call (800) 551-7674

New builds, remodels, refreshes, and platform migrations. Any POS brand.

Region 1 · 12 sitesRegion 2 · 18 sitesRegion 3 · 9 sitesRegion 4 · 24 sitesRegion 5 · 15 sitesSURVEYSTAGESHIPINSTALLVERIFY
Since 1994Serving hospitality and retail operators
10,000+Operators on the NorthStar platform
One PMA single point of accountability per project
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Open a support ticket Support page Emergency: (800) 551-7674, option 1, then 9

What This Is

What a nationwide POS rollout actually involves

A nationwide POS rollout is the coordinated replacement or deployment of point-of-sale systems across many locations at once. CBS NorthStar manages the full sequence: surveying each site, procuring and configuring the equipment, shipping it labelled per store, installing and networking it on-site, verifying it against the scope of work, and handing it to support.

Projects run under an in-house project management team with a vetted nationwide network of installation partners. Rollouts are not limited to the NorthStar platform, and cover digital signage, kitchen display systems, self-order kiosks, and network hardware alongside the POS.

Why They Fail

Rollouts rarely fail at one store. They fail between vendors.

The hardware vendor ships. A separate integrator installs. Someone else owns the network. Each one is doing their part correctly, and the store still opens late because nobody owned the handoff between them.

The other common failure is the survey nobody did. A location turns out to have no data drop where the terminal goes, or a counter that cannot take the mount, and a crew stands in the store waiting on a decision from a person who is not there.

What You Get

One team across the whole sequence.

Plan

Survey before anyone ships anything

  • Site surveys covering power, network, cabling, mounting and access
  • Equipment counts confirmed per location, not estimated from a spreadsheet
  • A scope of work written per site and agreed before procurement
  • Sequencing built around your openings, remodels and blackout dates
  • Readiness assessed per site rather than assumed uniform
Deploy

Configured before it leaves the building

  • Staging and configuration so equipment arrives store-ready
  • Cartons labelled per location so nothing is opened at the wrong site
  • Vetted installation partners positioned nationwide
  • On-site network setup, cabling and device pairing
  • Cutover scheduled around trading hours, including overnight
Prove

Signed off, then supported

  • Every site verified against its scope of work before sign-off
  • Daily or weekly progress reporting, at whatever cadence you want
  • One project manager as the single point of accountability
  • Handover into on-site field service and the help desk
  • Asset and serial records that survive the project

How It Works

Five phases, one owner.

Step 01

Survey and scope

We survey the locations and write a scope of work per site. Counts, power, network, mounting and access are confirmed before a single purchase order goes out.

Step 02

Procure and stage

Equipment is sourced, imaged, configured to your menu and network, tested, then boxed and labelled for the specific store it is going to.

Step 03

Ship and install

Cartons land at the right site at the right time. A vetted installer sets up hardware, cabling and network, and pairs every device.

Step 04

Verify and sign off

Each location is checked against its scope before it is called done. Exceptions are logged and closed rather than discovered later.

Who We Serve

Built for brands opening, remodelling, or replacing a fleet.

New buildsRemodelsPlatform migrationsHardware refreshFranchise conversionsRestaurantsGrocery retailersConvenience stores

A nationwide POS rollout can run from a handful of sites to several hundred. CBS NorthStar has managed hospitality and retail deployments since 1994, out of Irvine, California with field offices in San Diego, Dallas, Houston and Denver.

Rollouts cover POS systems, digital signage, self-order kiosks, kitchen display systems and network security. Need the equipment sourced too? Hardware procurement runs through the same team, so the people specifying the equipment are the people installing it.

Scope

What a rollout covers

Every project is scoped per site, but these are the workstreams a rollout normally includes.

Site surveyPower, network, cabling, mounting and access
Scope of workWritten and agreed per location before procurement
Equipment orderingCounts confirmed per site, not estimated
ConfigurationImaged and set to your menus, network and printers
Labelled shippingCartons addressed to the store and position
InstallationHardware, cabling, mounting and device pairing
Network setupSwitches, access points and connectivity
CutoverScheduled around trading hours, including overnight
VerificationEach site checked against its scope before sign-off
HandoverAsset records passed to service and the help desk

Not every project needs all ten. Tell us which parts you already have covered and we will scope around them.

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Emergency Line

(800) 551-7674, option 1, then 9

For anything stopping the business. Live 24 hours a day, 363 days a year.

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Questions, Answered

Rollouts, in plain terms.

How does CBS NorthStar manage a nationwide POS rollout?
Projects are run by an in-house project management team against a written scope of work per site, executed through a vetted nationwide network of installation partners. One project manager owns the whole project and reports progress daily or weekly, at whatever cadence you prefer.
Will you roll out a POS platform you did not sell us?
Yes. Rollouts are run to the customer's requirements, including point-of-sale systems from other providers, along with digital signage, kitchen display systems, self-order kiosks and network hardware.
What is actually included?
The whole sequence: site surveys, equipment ordering, hardware and software configuration, labelled shipping, on-site installation, network setup, and verification against the scope of work before sign-off.
How many locations can you handle at once?
Projects run from a handful of sites to several hundred. Sequencing is built around your openings, remodels and blackout dates rather than a fixed pace, and readiness is assessed per site rather than assumed uniform across the estate.
Who do we call during the project?
One named project manager, and the same (800) 551-7674 line. The point of the model is that you are never the person coordinating between a hardware vendor, an integrator and a network provider.
What happens when the rollout finishes?
Sites hand over into on-site field service and the 24/7 help desk, with the asset and serial records from the project carried across. The team that installed your equipment is the team that services it.
Do you handle overnight and out-of-hours cutovers?
Yes. Cutovers are scheduled around trading hours, including overnight work, so a location is not taken out of service during a revenue period.
What does a rollout cost?
It depends on the number of sites, what is being installed at each, how much survey work is needed, and the timeline. Send an address list and what you are deploying and we will scope it properly. Call (800) 551-7674.
How long does a multi-site POS rollout take?
It depends on site count, how much survey work is needed, and your blackout dates rather than on our capacity. Sequencing is built around your openings and trading calendar. Tell us the location list and the date you need to be finished, and we will tell you honestly whether that date is achievable.
Do you carry out the site surveys, or do we?
We do. Sending you a survey form to complete is how rollouts go wrong, because the person filling it in is usually not the person who will discover there is no data drop where the terminal goes. Surveys cover power, network, cabling, mounting and access at each location.
What happens if a location is not ready on its scheduled day?
It gets resequenced rather than forced. A crew standing in an unfinished store is the most expensive hour in a rollout. Readiness is assessed per site rather than assumed uniform, which is exactly what the survey phase exists to catch.
Can you roll out digital signage and kitchen displays at the same time?
Yes. Rollouts cover POS systems, digital signage, self-order kiosks, kitchen display systems and network security together. Doing them in one visit rather than three is usually the largest single saving in a project.

Start The Scope

Tell us what you are deploying.

Send your location list and what is going into each site. We will come back with a scope, a sequence, and a price, without a discovery call first.

  • A phased sequence built around your opening dates
  • What the survey work looks like across your footprint
  • A per-site cost you can take to your board

Prefer to talk? Call (800) 551-7674. Already a customer with an issue? Use the support page instead.

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