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Hardware Procurement

Buy the equipment from the people who service it after.

Anyone can sell you a terminal. Very few will still be there when the printer fails on a Saturday. CBS NorthStar has bought restaurant hardware for three decades, specifies it around how you actually operate, and stands behind it for the life of the equipment.

Get an equipment quote → Call (800) 551-7674

Terminals, printers, handhelds, kiosks, displays, scanning and network gear.

TerminalsPrintersHandheldsScannersKiosks
Since 1994Serving hospitality and retail operators
10,000+Operators on the NorthStar platform
30 yearsSupplier relationships built since 1994
Serviced afterThe same team repairs what it sells

Already a CBS NorthStar customer and need help right now? Skip the form.

Open a support ticket Support page Emergency: (800) 551-7674, option 1, then 9

What This Is

What a restaurant POS hardware supplier should do for you

A restaurant POS hardware supplier does more than fulfil an order. Hardware procurement is sourcing, specifying and supplying the equipment a location runs on. CBS NorthStar has bought point-of-sale hardware for restaurant, grocery and convenience operators since 1994, through supplier relationships built over three decades, and specifies each order around how the site actually operates.

The difference from a catalogue is what happens after delivery. Equipment can be configured and labelled before it ships, installed by the same team, and repaired by the same technicians for the rest of its life.

The Real Cost

The cheapest terminal is rarely the cheapest terminal over five years.

A printer chosen on unit price fails more often, and every failure is a service call, a shift running on paper tickets, and a manager on the phone instead of on the floor. The purchase price is the smallest number in that equation.

The other hidden cost is a mixed estate. When six locations run four different terminal models, spares stop being interchangeable, technicians carry the wrong parts, and every repair takes a second visit.

What You Get

Specified, supplied, and stood behind.

Specified

Chosen for your operation, not a catalogue

  • Equipment matched to throughput, counter space and environment per site
  • Standardised across locations so spares and parts stay interchangeable
  • Kitchen and wash-down environments specified for what they actually endure
  • Branding and finish considered where the equipment faces guests
  • Honest advice when the cheaper option is the right one
Supplied

One order, one delivery schedule

  • Supplier relationships built since 1994 across every major category
  • Centralised purchasing instead of chasing four vendors
  • Delivery schedules coordinated against your opening dates
  • Staging and configuration before it ships, so it lands store-ready
  • Asset and serial records captured at the point of purchase
Supported

Still here in year four

  • On-site field service on the equipment supplied
  • Depot repair and advance exchange when a unit has to leave the store
  • Spare stock held against the models you actually run
  • Repair history by serial number, so you can see what keeps failing
  • Replacement advice based on your own failure data, not a refresh cycle

Categories

What we source

Across every category a restaurant, grocery or convenience location runs.

POS terminalsFixed stations, iPad and Windows
Receipt & kitchen printersThermal, impact and kitchen chit
Cash drawersStandard and heavy-duty, with till inserts
Card readers & PIN padsChip, contactless and mag-stripe
Handheld & tablesideDevices, sleds, cradles and charging bays
Self-order kiosksFreestanding and counter-mounted
Kitchen display systemsScreens, bump bars and controllers
Digital signageMenu boards and promotional displays
Scanning & scalesBarcode scanners and integrated scales
Network hardwareSwitches, access points and cabling

Deploying across many sites at once? Nationwide rollouts covers the survey, install and sign-off. Send an equipment list or a floor plan and we will spec it.

How It Works

From requirement to loading dock.

Step 01

Tell us the operation

Not a part number. How many covers, what the counter looks like, whether it is a drive-thru or a wash-down kitchen, and what the branding needs to do.

Step 02

We specify and quote

You get a specification per location and a price, with an honest note wherever the cheaper option is genuinely the right one for that site.

Step 03

Configured, then delivered

Equipment is staged, configured and labelled per store before it ships, so nothing is unboxed and built from scratch on site.

Step 04

Serviced for its life

The same team repairs it on-site, exchanges it through the depot, and holds spare stock against the models you run.

Already With Us

Need support right now?

Current customers, start here. You do not need the quote form below.

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Open a new ticket, check status on an existing one, and review your history. Available any time.

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Support Page

Every way to reach us

Support request forms, CBS Assist, and the 24/7 options for contracted and non-contracted customers.

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Emergency Line

(800) 551-7674, option 1, then 9

For anything stopping the business. Live 24 hours a day, 363 days a year.

Call now →

Questions, Answered

Buying hardware, in plain terms.

What does hardware procurement include?
A restaurant POS hardware supplier should cover all of it: specifying the right equipment for each location, sourcing it through established supplier relationships, coordinating delivery against your schedule, configuring it before it ships, and servicing it afterwards. It is a supply relationship, not a catalogue transaction.
Why buy through CBS NorthStar rather than direct?
Three reasons that show up later rather than at purchase. Equipment is specified around how the site operates instead of on unit price. It arrives configured and labelled rather than in a plain carton. And the same team repairs it for the rest of its life, holding spares against the models you actually run.
Can you supply hardware if we run a different POS platform?
Yes. Equipment is sourced and specified to your requirements regardless of which point-of-sale software you run, and the service and depot programmes are not limited to platforms we sold.
What categories do you cover?
Point of sale terminals, receipt and kitchen printers, cash drawers, card readers and PIN pads, handheld and tableside devices, self-order kiosks, kitchen display systems, digital signage, scanning and scales, and network hardware.
Do you help standardise a mixed estate?
Yes, and it is usually the highest-value thing we do. When locations run several different models, spares stop being interchangeable and technicians arrive with the wrong parts. Standardising on fewer models cuts repeat visits and shrinks what you have to hold in spare stock.
Can equipment arrive configured?
Yes. Staging and configuration loads menus, pricing, network settings and printer mapping, tests each unit, then boxes and labels it for the specific store it is going to, so installation is plug-in rather than build.
What happens when a unit fails?
It is repaired on-site where possible. If it cannot be, the Central Repair Center turns most repairs around the same day, and advance exchange ships a replacement before the failed unit comes back.
How do we get a quote?
Tell us how the locations operate rather than sending a part number: covers, counter layout, drive-thru or not, kitchen environment, and how many sites. We will specify it and price it. Call (800) 551-7674 or use the form on this page.
Can we buy hardware without the services?
Yes. Equipment can be supplied on its own. Most operators add staging at least, because equipment that arrives configured and labelled removes the most expensive hour of any installation, but it is not a condition of purchase.
What are lead times on POS equipment?
They vary by category and by how much of the market is chasing the same part at the time. We will give you real dates at quote rather than optimistic ones, because a rollout schedule built on an optimistic lead time is a rollout schedule that slips.
How long should POS hardware last before we replace it?
Longer than most refresh cycles assume, and the honest answer comes from your own data rather than a calendar. Repair history by serial number shows which units keep failing, which is a far better replacement trigger than age alone.
Do you handle trade-in or disposal of the old equipment?
Ask us at quote. Where equipment has residual value it is worth recovering, and where it does not, responsible disposal still has to happen to somebody's standard. It is easier to plan that alongside the replacement than to discover a pile of old terminals in a back office six months later.
Can you match a specification we have already been quoted?
Yes, and we will also tell you where that specification is wrong for your operation. If a competing quote is genuinely the right equipment at a better price, we would rather say so than win the order and service the consequences for the next five years.

Get Specced

Tell us how your locations run.

Send the number of sites, what each one does, and any equipment you already have. We will come back with a specification and a price, including where the cheaper option is the right one.

  • A specification per location, not a generic bill of materials
  • Where standardising across sites would save you money
  • What it costs to service the equipment after you own it

Prefer to talk? Call (800) 551-7674. Already a customer with an issue? Use the support page instead.

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