Created for Your Counter Service

Boost your business to epic heights with our powerful counter service solution

Delight your customers with fast counter service

Our omnichannel ordering solution helps minimize the wait by sending requests to the kitchen in the most efficient order.  Speed is one of the primary reasons customers choose counter-service restaurants. When they receive their orders promptly, their overall satisfaction increases, making them more likely to return and recommend your restaurant to others.  Additionally, a faster-counter service means you can serve more customers during peak hours. This not only boosts revenue but also helps in maintaining a steady flow of customers without causing congestion.

Reduce training time and employee turnover

Built for counter-service restaurants, our tools are easy to master. They reduce the amount of time needed to train new hires and get them up to speed, which means you’ll never skip a beat during a busy lunch rush.  A straightforward and user-friendly solution can boost the confidence of employees. When they know how to use the system effectively, they are more likely to make fewer errors, leading to better customer service and increased employee morale. Training new employees is an investment. Reducing the training time means fewer hours paid for training and quicker employee productivity. Also, less turnover means fewer expenses related to hiring and training replacements.

Get your Friday nights back

CBS NorthStar offers a suite of modern tools to help busy managers reduce costs, save time, and succeed in a difficult industry. Use our integrated solutions or mix-and-match with what works best for your business, from our integrated point-of-sale to digital menus.  This means you can finally enjoy some personal time on a Friday night, confident that your business is running smoothly in your absence.   We all know running a restaurant is stressful, and having some time off, especially during peak times like Friday nights, is essential for mental and emotional well-being. A refreshed and rested owner or manager is more effective and brings positive energy to the business.

what makes us different

The features we live by

Speedy Order Processing

Experience seamless transactions with an interface crafted for speed. With NorthStar POS, minimal taps translate to quicker turnarounds.

Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.

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Frequently Asked Questions

NorthStar offers a flexible suite of solutions designed to help counter-service restaurants increase sales, delight guests, and reduce costs. Made to fit into your environment with your goals.  We can help you streamline transactions, improve efficiency, and aid in managing operations.

NorthStar is purpose-built for restaurants by experts who have lived and breathed the restaurant industry. All of CBS NorthStar’s solutions, not just its point of sale, are designed with restaurant needs in mind.

The upfront costs for NorthStar are hardware and implementation, which vary depending on the business’s specific hardware packages and installation needs. Unlike most solutions, NorthStar will work with you to build a custom package that works best for your business.