Drive-thru breakfast at peak. A Texas pit line sold by the pound. A chef-driven group running brasserie, sushi and izakaya on one platform. Here's what changed when these brands moved to NorthStar, and how the rollout actually went.
Guests walk the line, order by the pound, pay and seat themselves. Hard Eight needed a POS that works the way the pit works, with no capital expense to get there.
Read the Hard Eight storyFilter by service style. Some stories open right away. For the rest, tell us who you are and the story opens right away.
Order down the line, weigh by the pound, scan, pay and seat yourself. Delivered as POS-as-a-Service with $0 capital expense, and payments moved to NorthStar for $6K+ a month in savings.
Read the storyWahoo's switched off a national cloud POS in the middle of its rollout, using a side-by-side cutover. Order Entry, NorthStar Payments and 3rd Party Delivery with $0 capital expense.
Read the storyTheir POS was bought by a payment processing company. Integrations fell behind and the cost of processing doubled. Surcheros put vendors through an RFP and a lab test. NorthStar won both.
Read the storyHandhelds take orders down the drive-thru line when the morning peak hits. NorthStar sources and stocks the hardware, and every new Biscuitville opens on NorthStar.
Get the storyLoyalty, gift card, online ordering, self-order kiosk and order tracking, all integrated and maintained by NorthStar, plus payment devices and digital signage across every location.
Get the storyA coffee roaster running cafés in every format there is. One NorthStar platform behind all of them, with NorthStar Payments and customer-facing displays.
Get the storyA counter-service concept from a national brand, deployed to P.F. Chang's own spec. Order Entry up front with kitchen display supported in the back.
Get the storyA lab at corporate became the template for every store. Build it once, then roll it to franchisees on the way to 100 locations, with loyalty and inventory integrated.
Get the storyOnline ordering is the business. Before any franchise rollout, they made NorthStar prove the integration in a lab and a 30-day proof of concept.
Get the storyBrasserie, sushi bar and izakaya, all chef-driven and full service. Blue Ribbon moved off a legacy POS to NorthStar POS-as-a-Service, with reservations and kitchen display integrated.
Get the storyChef-driven breakfast and brunch on NorthStar since 2022. Gift and loyalty rolled out chain-wide in 2025: train corporate on the first site, then repeat it everywhere.
Get the storyLazy Dog replaced printed recipe binders with NorthStar recipe management, so a recipe change reaches every location the moment it is made.
Read the storyGolden Corral manages and distributes recipes centrally across every location to keep the guest experience consistent from one buffet to the next.
Read the storyHow NorthStar and OSM Solutions brought digital menuboards to California Fish Grill, with menu content tied to the POS.
Read the storyStories marked Archive were published before 2024 and describe the deployment at that time.
One conversation with the team that installs, supports and answers the phone 24/7. No hand-offs.
