Episode356
Sep 28, 2026
The Recommendation Economy Comes to Restaurants
Pat Venn, PRIMA
PRIMA COO Pat Venn on why restaurants can't trace their best diners, and what that means for how guests find you.
Listen →The Restaurant Technology Guys is a weekly restaurant technology podcast for multi-unit operators. Host Jeremy Julian, Chief Revenue Officer at CBS NorthStar, talks with founders, franchise leaders and the people building restaurant tech about what holds up past 20 locations.
357 episodes in. A new one drops every Monday.
Jon Harmeling
Jon Harmeling runs a Chick-fil-A in Miami Shores, Florida, and makes the case that most managers use AI to get tasks done but not to lead.
Show notes and transcript →Drive-thru operations, food cost, guest marketing, franchising and AI on the line. Search the back catalog by guest, brand or topic.
Showing the latest episodes.
Pat Venn, PRIMA
PRIMA COO Pat Venn on why restaurants can't trace their best diners, and what that means for how guests find you.
Listen →Michael Ungaro
Michael Ungaro on how San Pedro Fish Market used storytelling to change its growth curve.
Listen →Brett Linkletter, Dishio
Brett Linkletter of Dishio on tracking restaurant ads all the way to actual visits.
Listen →James Jones
James Jones of US Foods on photographing a handwritten recipe and getting the food cost back.
Listen →Rick Rosenfield
California Pizza Kitchen co-founder Rick Rosenfield on the barbecue chicken pizza and growing a brand on culture.
Listen →Luke Christian and Jake Philpotts
How Surcheros built close to 50 restaurants by going where other franchises don't.
Listen →Chad Offerdahl
Chad Offerdahl, President and CEO of The Big Biscuit, on regional growth out of Kansas City.
Listen →Alissa Partee, RTI
New RTI CEO Alissa Partee on the closed-loop restaurant cooking oil network.
Listen →John Lucas, Farmer Boys
John Lucas of Farmer Boys on cracking eggs to order in a drive-thru, and franchising a scratch-made menu.
Listen →Try a guest's name, a brand or a broader topic like "franchise" or "drive-thru".
Guests appear as themselves. Being on the show doesn't mean a guest or their brand uses NorthStar.
Your hostJeremy Julian is Chief Revenue Officer at CBS NorthStar, the family-owned restaurant POS company founded in 1994. Every week he sits down with operators, franchise leaders and the people building restaurant tech to get past the pitch and into what happens on a Friday night.
The rest of the week he's with operators who are choosing, rolling out or replacing their systems. That's where the questions come from. The show stays vendor-neutral, and guests are picked because they have something useful to say.
When other restaurant shows want to talk POS rollouts, labor, tech roadmaps or marketing, they call our people. Here's where Jeremy, CTO Anthony Presley and VP of Marketing Allie Haskell have been guests.
Jeremy Julian CRO
Outside the Box by Apex Order Pickup Solutions
Oct 8, 2026
Watch →Anthony Presley CTO
Restaurant Tech Trends
Jan 20, 2026
Listen →Anthony Presley CTO
Platform Builders by Heavybit
Sep 22, 2025
Listen →Jeremy Julian CRO
WISKing It All
Jul 30, 2025
Listen →Anthony Presley CTO
WISKing It All
Jul 9, 2025
Listen →Jeremy Julian CRO
ChatGTM
Jun 4, 2025
Listen →Jeremy Julian CRO
Restaurant Unstoppable
May 29, 2025
Listen →Jeremy Julian CRO
The Restaurants Grow Podcast
Dec 12, 2024
Listen →Jeremy Julian CRO
Tech UNMUTED
Oct 8, 2024
Listen →Jeremy Julian CRO
Digital Hospitality
Sep 16, 2024
Listen →Allie Haskell VP of Marketing
Rising Stars Podcast
2023
Watch →Jeremy Julian CRO
Give an Ovation
May 15, 2023
Listen →Want a NorthStar guest on your show? Send a guest request.
Four topics keep coming back. Here are the episodes to start with, and where NorthStar has written about the same problem.
Growth
Speed
Guests
Margin
The best episodes come from operators who've tried something, measured it and can say what broke. If that's you, or someone on your team, pitch us.
Be a guest
Run a restaurant brand, lead a franchise system or build tech operators use every shift? Tell us the story you'd tell.
Pitch your episode →Keep reading
Guides, white papers and field-tested checklists for choosing and running restaurant technology, plus our latest news.
Restaurant technology guides →The Restaurant Technology Guys is a weekly restaurant technology podcast for multi-unit operators. Each episode is a conversation with a restaurant founder, franchise leader or technology builder about what works in real stores: drive-thru speed, food cost, guest marketing, franchising, AI and the systems that hold up past 20 locations. Episodes come with full show notes and transcripts.
Jeremy Julian, Chief Revenue Officer at CBS NorthStar, hosts the show. He spends his working week with restaurant operators who are choosing, rolling out or replacing their technology, and brings those questions to every interview. CBS NorthStar sponsors the podcast, and the conversations stay focused on the guest and the operator problem, not on NorthStar products.
Every episode is free on Apple Podcasts, Spotify and the Restaurant Technology Guys YouTube channel. Show notes, takeaways and transcripts live on restauranttechnologyguys.com. A new episode comes out every Monday, and this page updates on its own when it does, so you can bookmark it to see the latest conversation first.
Most restaurant podcasts cover food, culture or leadership in general. The Restaurant Technology Guys stays on the operating decisions that technology touches, and it talks to the people who made them: operators who scaled a concept, franchisors who rolled out a system and builders whose tools run on the line. The host works with operators on those same decisions every week.
Not necessarily. Guests appear as themselves, and being on the show doesn't mean a guest or their brand runs NorthStar. Guests are invited because they have something useful to say to other operators. To see brands that do run on NorthStar and what changed for them, visit our customer stories page.
Send a pitch through the contact page on restauranttechnologyguys.com. Tell us who you are, the brand or product you work on, and the story you'd bring. The strongest pitches have a specific problem, what you tried, and what happened in the stores. Operators, franchise leaders and restaurant technology founders are all welcome.
See how NorthStar Order Entry runs on iPad or Windows (Android coming soon), and keeps taking orders if the internet drops.
Last updated October 5, 2026
