How Restaurant QR Codes Offer More than Just Contactless Ordering

For obvious reasons, the 2020 COVID-19 pandemic did a great deal to accelerate the existing trend towards contactless ordering in all sectors of the restaurant industry. And the use of restaurant QR codes to enable contactless ordering from digital menus was a tremendous help in building customer confidence.

As the pandemic continues into 2012, this trend will no doubt continue to gather in strength.

But it’s important to understand that QR codes can offer far more than mere safe ordering. And the restaurants that will survive in the harsh, post-COVID world will be those that are ready and able to take full advantage of QR and other rapidly emerging technologies.

So here’s a look at just a few of the other ways in which QR codes can help with building and marketing your business.

1. Contactless Pick-Up

The demand for curbside pickup options has surged during the pandemic.

And while the use of QR codes to display menus on customers’ mobile devices is one obvious application, they can also be used to keep them updated on the estimated timescale for the completion of their order.

You might also deploy QR codes to encourage orders by allowing access to reassuring videos about the standards of staff and kitchen sanitization within your outlet.

2. Restaurant QR Codes and Special Events

Gatherings such as birthday parties, anniversaries, and other special events are still happening – albeit with restricted numbers – despite the pandemic.

And they remain a significant source of revenue for many outlets.

But during the pandemic, there are significant problems of organization and communication in arranging successful events.

QR codes placed either outside your outlet or, better, on your website, can be a great help in allowing invitees to access details of the event, advance contactless ordering facilities, and the necessary safety precautions they’re expected to take.

You can also use QR codes to allow invitees to check-in for the event digitally.

3. Menus, Special Offers and Advertising

This may be something more to be considered post-pandemic, but it’s worth bearing in mind nonetheless.

Many restaurants and bars rely heavily on “happy hours” and other regular, short-term promotions to incentivize customers. They also often run particular offers for holidays such as Thanksgiving, Christmas and 4 July.

And the creative use of QR codes can help streamline the process by enabling the rapid – and contactless – changing of prices, menus, and special offers.

Both regular menus and special offers can easily be contained in QR codes on printed flyers or downloadable PDFs.

As regular footfall trade increases post-pandemic, why not display QR codes in your window, leading customers to a digital promotion of your restaurant, signature dishes, and other attractive features.

4. Loyalty Programs, Surveys, Coupons and Rewards

QR codes can be designed to encourage customers to sign up for your loyalty program, or to include a call to action that will deliver a coupon or discount.

One such call to action could be an invitation to customers to complete a survey about their dining experience.

And doing this via a QR code means that the whole process can be contactless, the survey being completed digitally in the comfort of the customer’s home, and sent with a single touch directly to your e-mail.

Customers are therefore far more likely to complete the surveys – which are an essential way of fully understanding and improving the products and services you offer.

You might also use a QR code to enable customers to link easily to all your social media platforms.

Finally, remember that despite its challenges, the COVID-19 pandemic has also encouraged a number of rapid advances in restaurant technology. And that QR codes are just one of the ways in which imaginative business owners can look to profit from these developments.

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Mobile POS Capabilities

Equip staff with mobile devices to take orders directly from customers in line or even before they reach the counter, speeding up the entire process.

Integrated Online Ordering

Allows customers to see the order being inputted, which can reduce errors and increase transparency.

Customization and Modifiers

Embrace the essence of fast-casual with our intuitive customization feature. From salads to sandwiches, NorthStar POS accommodates detailed modifiers with ease, ensuring the kitchen gets the right message every time.

Digital Menu Boards Integration

Easily update and synchronize your digital menu displays directly from NorthStar. This allows for dynamic pricing, highlighting specials, or featuring limited-time offers without the need for separate systems.

Integrated Upselling Suggestions

Based on the items selected by the guests, NorthStar can provide servers with real-time suggestions for upselling complementary dishes, drinks, or desserts. This not only boosts sales but can also enhance the overall dining experience for guests.

Allergy and Dietary Restrictions

Accommodate allergy and dietary preference by enabling servers to assign orders by seat numbers.

Contactless Payment Options

In the evolving landscape of dining, offering contactless payments — such as tap-and-go cards, digital wallets, or QR code payments — can enhance the checkout experience by offering speed and safety.

Drive-Thru Management

For QSRs with drive-thru service, specialized features can streamline the ordering process, enhance communication between NorthStar and kitchen, and track drive-thru-specific metrics.