This month’s INSPIRE conference, hosted by the Retail Solutions Providers Association (RSPA), provided a forum for the industry’s top players to network while also offering a glimpse into the future of point of sale and how deals are getting done.
Jeremy Julian, COO, and Ryan Williams, client services and marketing manager, from Custom Business Solutions attended the conference, participating in panels and leadership meetings.
Here are a few of their observations:
Consolidation abounds. A common occurrence in maturing tech sectors, consolidation combines players of various sizes and strengths into powerhouses. Sometimes the smaller companies offer great technology and the match up with the larger organization gives that innovative technology the muscle it needs for greater adoption. This is just starting in the point of sale sector and it will be interesting to see which products and companies will be leading the pack over the next few years.
Consolidation = one-stop shopping. As companies combine complementary technologies into a single portfolio, it’s now possible for operators to get their tech needs met in one place. This may not be the case for every operator but there is more one-stop shopping taking place in the hospitality tech sector than ever before.
Operators are driving this as much as tech providers. They need partners, not just vendors in the business to successfully go to market.
More people means more kiosks. Kiosks are changing the way operators do business and deliver customization and control into the hands of their consumer. But the investment isn’t cheap and operators who can amortize their investment across more locations are the ones who are taking the big steps forward. This financial investment is aligning with higher population markets. As a consumer, you are more likely to find a restaurant with a kiosk in New York City than perhaps Peoria, IL.
Security and cyber crime are the next frontier. This has been an issue for some time, and the focus on security in the hospitality business has been moving to the forefront. Hospitality businesses complete thousands of transactions a week per location, and multi-unit operators are prime targets for hacking and scraping.
(IRVINE, CA) 8.23.2019 – Custom Business Solutions (CBS), developers of NorthStar POS, the restaurant industry’s first iPad-based cloud point-of-sale system, announces today that Ann Tran has been promoted to the role of Director of Client Services.Ann joined Custom Business Solutions six years ago and has advanced in the company, assuming positions of increasing responsibility. Most recently, she served as Implementation Services Manager with responsibility for project management, production/staging, database management and training. The implementation team serves clients nationwide as well as internationally through CBS’s engagement with clients in the cruise line industry. “Ann has consistently delivered world-class service to our clients on many projects over the years. Her leadership will continue to help CBS to achieve our objective of being the best partner to our clients in the restaurant technology industry. We are excited about her new role at CBS,” said Jeremy Julian, Chief Operating Officer of Custom Business Solutions. As Director of Client Services, Ann will be responsible for implementation, support services, central repair and field services. Her extensive restaurant and business experience will play a key role in continuing to provide excellent service delivery to clients. About Custom Business Solutions Since 1994, the advanced software solutions offered by Custom Business Solutions have helped numerous hospitality professionals to operate their businesses more profitably. Restaurant operators and their guests have benefited from CBS’s NorthStar suite of products that enhance the dining experience. CBS also offers a range of support services such as after-hours help desk capabilities. Custom Business Solutions, Inc. is headquartered in Irvine, CA, with offices throughout the western United States.